Wrong paper width

Cause: The print setting chosen for the print job does not match the paper loaded in the HP All-in-One.

Solution: Change the print setting or load the appropriate paper in the input tray. For more information, see:

“Information on paper” on page 147

“Change the print settings for the current job” on page 76

“Load paper” on page 64

Power and connection messages

The following is a list of power- and connection-related error messages:

•Communication test failed

•HP All-in-One not found

•Improper shutdown

•Two-way communication lost

Communication test failed

Cause: The HP All-in-One is turned off.

Solution: Look at the display on the HP All-in-One. If the display is blank and the On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One.

Cause: The HP All-in-One is not connected to the computer.

Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP All-in-One and the computer, as shown below.

Troubleshooting

For more information, see:

“Communication problems over a USB connection” on page 145

Errors 201