I received a message on the display about a paper jam or a blocked print head assembly

Cause: The HP All-in-One has a paper jam.

Solution: Clear the paper jam, and then follow the prompts on the display or the computer screen to continue.

For more information, see:

“Clear paper jams” on page 147

Cause: The print head assembly is blocked.

Solution: There might be some packing material inside the HP All-in-One. Turn the HP All-in-One off and open the ink cartridge door. Remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP All-in-One on again. Follow the prompts on the display or the computer screen to continue.

The wrong measurements are showing in menus on the display

Cause: You might have selected the incorrect country/region when setting up the HP All-in-One. The country/region you select determines the paper sizes shown on the display.

Solution: You can change the country/region settings from the Preferences menu. For more information, see:

“Set your language and country/region” on page 19

Software installation troubleshooting

Use this section to solve any problems you might encounter while setting up the HP All- in-One software.

This section contains the following topics:

•When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

•The minimum system checks screen appears

•A red X appears on the USB connect prompt

•I received a message that an unknown error has occurred

•The registration screen does not appear

•Uninstall and reinstall the software

•Missing HP Photosmart Software

Troubleshooting

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Cause: The installation failed to run automatically.

Software installation troubleshooting

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