Chapter 14

Troubleshooting

Cause: The computer is not communicating with the HP All-in-One.

Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is connected to the HP All- in-One and the computer as shown below.

If the connections are secure, and nothing has printed several minutes after you sent

aprint job to the HP All-in-One, check the status of the HP All-in-One. In the HP Photosmart Software, click Status.

For more information, see:

“I connected the USB cable, but I am having problems using the HP All-in-One with my computer” on page 151

Cause: The HP All-in-One has a paper jam.

Solution: Clear the paper jam.

For more information, see:

“Clear paper jams” on page 147

Cause: The print head assembly has stalled.

Solution: Turn the HP All-in-One off, remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP All-in-One on again.

Cause: The HP All-in-One is out of paper.

Solution: Load paper in the input tray. For more information, see:

“Load paper” on page 64

The pages in my document came out in the wrong order

Cause: The print settings are set to print the first page of your document first. Because of the way the paper feeds through the HP All-in-One, this means the first page will be print side up at the bottom of the stack.

176 Troubleshooting