HP Dynamic Root Disk (DRD) Support and other resources, Contacting HP, Before you contact HP

9 Support and other resources

This chapter contains support information and the available resources for the HP Dynamic Root Disk software product.

9.1 Contacting HP

Before you contact HP

Be sure to have the following information available before you call contact HP:

•Technical support registration number (if applicable

•Product serial number

•Product model name and number

•Product identification number

•Applicable error message

•Add-on boards or hardware

•Third-party hardware or software

•Operating system type and revision level

HP contact information

For the name of the nearest HP authorized reseller:

•See the Contact HP worldwide (in English) webpage (http://www8.hp.com/us/en/ hp-information/summary/ww-contact-us.html).

For HP technical support:

•In the United States, for contact options see the Contact HP United States webpage (http:// welcome. hp.com/country/us/en/contact_us.html). To contact HP by phone:

—Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.

—If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP website (http://www8.hp.com/us/en/ business-services/it-services.html?compURI=1077422).

•In other locations, see the Contact HP worldwide (in English) webpage (http:// welcome.hp.com/country/us/en/wwcontact_us.html).

Subscription service

HP recommends that you register your product at the Subscriber's Choice for Business website:

http://www.hp.com/country/us/en/contact_us.html

After registering, you will receive email notification of product enhancements, new driver versions, firmware updates, and other product resources.

Documentation feedback

Your comments and suggestions regarding product features can help HP develop future versions of the Dynamic Root Disk Software. HP is also interested in receiving feedback to improve documentation.

Please use the following web page to send feedback to HP: http://www.hp.com/bizsupport/ feedback/ww/webfeedback.html.

If you are providing documentation feedback, include the document title and manufacturing part number. All submissions become the property of HP.

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