HP Electronic Forms manual Appendix a

Index

Notes and Warnings Electronic Forms User Guide

FMPRO NOTE: If a FileMaker Pro file is terminated without properly closing, the next time the file is open you may get a message that the file was not closed properly. FileMaker Pro will then make a file check and repair any damage that might have been done.

On occasion the file will become damaged and FileMaker Pro will give you a warning that the file is damaged and cannot be opened. These files usually are recoverable using the ‘Recover’ command in the ‘File’ menu. For more information consult your FileMaker Pro documentation.

NOTE: FileMaker Files that have been E-Mailed sometimes cannot be opened just by double-clicking on the file icon. If you receive a file such as this then you will have to open FileMaker Pro first then open the file from within FileMaker Pro.

NOTE: On a few occasions FileMaker Pro files will get corrupted when they have been E-Mailed and cannot be opened. Be aware that this does happen and there is no known fix. If you do receive a corrupted file that you cannot open even from within FileMaker Pro then the only recourse is to ask the person to send you another copy. Usually these files are not recoverable.

FMPRO NOTE: Most problems with WSDOT electronic forms are printer problems. If you have printer problems and the suggestions included in this tutorial do not help you please contact your computer support staff for assistance.

NOTE: One area that is overlooked by a lot of Users is the print area of the Dialog Box. For example; if ‘Records being browsed’ is highlighted then all records in the file or all records in the ‘Found Set’ will be printed. If you have 200 records in the file, all 200 records will be printed.

Hewlett Packard LaserJet Series 4 in PCL Mode If you experience any difficulties or poor printing results with LaserJet series 4 printers in PCL mode, go into the Printers control panel, select Printer Setup (for the LaserJet 4), click Options, and change the Graphics Mode option from HP-GL/2 to Raster.

Hewlett Packard LaserJet Series 5 and 5si If the printer hangs on multi-page or landscape forms, check the installed memory in the Print Manager setup for the printer. It must match excatly the memory installed in the printer. This is not an automatic function when installing the drivers for the printer - it must be set manually.

Hewlett Packard LaserJet 4000 If printing causes FileMaker to lock up or generates a General Protection Fault, check to see that the printer is using PCL5e. The default driver that comes with the HP 4000 uses PCL6 which will not work in FileMaker or Microsoft Office 97 products.

Printer Names Longer than 31 Characters Printer names longer than 31 characters (including the server name) have been known to cause FileMaker to crash.

If you have problems with a form itself or if you have a suggestion to improve a form please contact Forms Management (Larry Dykstra or Antonette [Toni] Benham) by E-mail or by phone at 705-7424.

Appendix A - 1