The software is functioning abnormally. ............................................................................

168

The computer is turned on, but is not responding. ............................................................

169

The computer is extremely warm. .....................................................................................

169

An external device is not working. .....................................................................................

169

The computer cannot connect to a wireless local area network (WLAN). ........................

170

Customer Care ...................................................................................................................................

171

Preparing to contact Customer Care .................................................................................

171

Contacting Customer Care by e-mail or telephone ...........................................................

171

Taking the computer to a service partner ..........................................................................

171

16 Electrostatic discharge

 

Preventing electrostatic discharge .....................................................................................................

173

Handling drives ..................................................................................................................

173

Handling internal components ...........................................................................................

173

Grounding methods ............................................................................................................................

174

Index....................................................................................................................................................................

175

ENWW

ix