Chapter 4
Clear jams
Occasionally, media becomes jammed during a job. Try the following remedies to reduce jams.
•Make sure that you are printing with media that meets specifications. For more information, see Media specifications.
•Make sure that you are printing with media that is not wrinkled, folded, or damaged.
•Make sure that the input tray is loaded correctly and is not too full. For more information, see Load media.
This section contains the following topics:
•Clear a jam in the printer
•Tips for avoiding jams
Clear a jam in the printer
To clear a jam
Follow these instructions to clear a paper jam.
1.Turn off the printer.
2.Unplug the printer from the power source.
3.Remove media that is not jammed from the input tray and the output slot.
NOTE: Do not put your hands inside the input tray. Use tweezers instead and be careful not to scratch the inside of the printer.
4.Locate the media jam.
5.If the media is visible from the output slot, gently pull it out from the slot. If the media is not visible, open the front access cover and clear jammed media.
NOTE: Remove jammed media slowly and steadily to prevent media tear.
62 Solve a problem
