HP L411A Inkjet CN551A#B1H manual Solve a problem, HP support, Obtain electronic support

4 Solve a problem

This section contains the following topics:

•HP support

•Troubleshooting tips and resources

•Solve printing problems

•Poor print quality and unexpected printouts

•Advanced ink cartridge maintenance

•Solve paper-feed problems

•Troubleshoot installation issues

•Understand the printer information pages

•Clear jams

•Control panel lights reference

HP support

If you have a problem, follow these steps

1.Check the documentation that came with the printer.

2.Visit the HP online support Web site at www.hp.com/go/customercare. HP online support is available to all HP customers. It is the fastest source for up-to-date printer information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•Software and driver updates for the HP printer

•Valuable troubleshooting information for common problems

•Proactive printer updates, support alerts, and HP newsgrams that are available when you register the HP all-in-one

For more information, see Obtain electronic support.

3.Call HP support. Support options and availability vary by printer, country/region, and language. For more information, see HP support by phone.

Obtain electronic support

To find support and warranty information, go to the HP Web site at www.hp.com/go/ customercare. If prompted, select your country/region, and then click Contact HP for information on calling for technical support.

This Web site also offers technical support, drivers, supplies, ordering information and other options such as:

•Access online support pages.

•Send HP an email message for answers to your questions.

•Connect with an HP technician by using online chat.

•Check for HP software updates.

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