•Use the appropriate ink cartridge for the project. For best results, use the HP black ink cartridge to print text documents and use the HP photo or gray photo ink cartridges to print color or black and white photos.
•Make sure ink cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the printer or ink cartridge. HP does not guarantee or support refilled ink cartridges. For ordering information, see HP supplies and accessories.
Check the paper quality
The paper might be too moist or too rough. Make sure the media meets HP specifications, and try to print again. For more information, see Media specifications.
Check the type of media loaded in the printer
•Make sure the tray supports the type of media you have loaded. For more information, see Media specifications.
•Make sure you have selected the tray in the print driver that contains the media that you want to use.
Check the rollers in the printer
The rollers in the printer might be dirty, causing lines or smudges to appear on the printout. Turn off the printer, remove the battery, and then disconnect the power cord. Clean the output rollers in the printer with a
Check the printer location and length of USB cable
High electromagnetic fields (such as those generated by monitors, motors, fans, TVs, and other such devices) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Check the Bluetooth wireless connection
Printing larger files using a Bluetooth wireless connection can sometimes cause the print job to fail. Try printing a smaller file. For more information, see Problems setting up Bluetooth wireless communication.
Meaningless characters print
If an interruption occurs to a job that is printing, the printer might not recognize the rest of the job.
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