Problems receiving faxes

NOTE: Use the fax cord that came with the product in order to ensure that the product functions correctly.

The product cannot receive faxes from an extension telephone.

Cause	Solution

The extension-telephone setting might be disabled.	Change the extension-telephone setting.

The fax cord might not be securely connected.	Verify that the fax cord is securely connected between the
	telephone jack and the product (or another device that is
	connected to the product). Press 1-2-3 in sequence, wait for
	three seconds, and then hang up.

The product dialing mode might be incorrectly set, or the extension phone might be incorrectly set.

Verify that the product dialing mode is set to Tone. Verify that the extension phone is set up for tone dialing as well.

The product is not answering incoming fax calls.

Cause	Solution

The answer mode might be set to Manual.	If the answer mode is set to Manual, the product does not
	answer calls. Start the fax-receiving process manually.

The rings-to-answer setting might not be set correctly.	Check the rings-to-answer setting to verify that it is set
	properly.

The answer-ring pattern feature might be turned on, but you	Check the answer-ring pattern feature to verify that it is set
do not have the service, or you do have the service and the	properly.
feature is not set correctly.

The fax cord might not be correctly connected, or the fax cord	See the getting started guide to check the installation. Verify
is not working.	that you are using the fax cord that came with the product.

The product might not be able to detect incoming fax tones	Re-record the answering machine message, leaving at least
because the answering machine is playing a voice message.	two seconds of silence at the beginning of the message.

Too many devices might be connected to the telephone line.	Do not attach more than three devices to the line. Remove the
	last device that was connected and determine whether the
	product works. If not, continue removing devices one at a time
	and retry after removing each one.

The telephone line might not be working.

Do one of the following:

●Increase the volume on the product, and then press the

Send Fax button on the control panel. If a dial tone exists, the telephone line is working.

●Disconnect the product from the telephone jack, and then connect a telephone. Try to make a telephone call to verify that the telephone line is working.

ENWW	Solve fax problems 149

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HP M1214nfh Problems receiving faxes, Product is not answering incoming fax calls Cause Solution

Models: M1213nf M1216nfh M1214nfh