Problem | Cause | Solution |
Text or graphics are skewed on the printed page.
The paper might be loaded incorrectly or the | Verify that the paper is loaded correctly |
input tray might be too full. | and that the paper guides are not too tight |
| or too loose against the stack. |
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The paper might not meet HP specifications. | Use a different paper, such as |
| paper that is intended for laser printers. |
| The printed page contains | The paper might be loaded incorrectly or the | Turn over the stack of paper in the input | |
| wrinkles or creases. | input tray might be too full. | tray, or try rotating the paper 180° in the | |
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| input tray. |
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| Verify that the paper is loaded correctly |
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| and that the paper guides are not too tight |
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| or too loose against the stack. |
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| There might be a jam in the paper path. | Clear any jams in the product. |
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| The paper might not meet HP specifications. | Use a different paper, such as |
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| paper that is intended for laser printers. |
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| Air pockets inside envelopes can cause them | Remove the envelope, flatten it, and try |
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| to wrinkle. | printing again. |
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| Toner appears around the printed | The paper might be loaded incorrectly. | Turn over the stack of paper in the tray. | |
| characters. |
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| If large amounts of toner have scattered | Use a different paper, such as | ||
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| around the characters, the paper might have | paper that is intended for laser printers. |
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| high resistivity. |
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An image that appears at the top of the page (in solid black) repeats farther down the page (in a gray field).
Software settings might affect image | In your software program, change the tone |
printing. | (darkness) of the field in which the repeated |
| image appears. |
| In your software program, rotate the whole |
| page 180° to print the lighter image first. |
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The order of images printed might affect | Change the order in which the images are |
printing. | printed. For example, have the lighter |
| image at the top of the page, and the |
| darker image farther down the page. |
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A power surge might have affected the | If the defect occurs later in a print job, turn |
product. | the product off for 10 minutes, and then |
| turn on the product to restart the print job. |
ENWW | Solve |