Problem

Cause

Solution

Text or graphics are skewed on the printed page.

The paper might be loaded incorrectly or the

Verify that the paper is loaded correctly

input tray might be too full.

and that the paper guides are not too tight

 

or too loose against the stack.

 

 

The paper might not meet HP specifications.

Use a different paper, such as high-quality

 

paper that is intended for laser printers.

 

The printed page contains

The paper might be loaded incorrectly or the

Turn over the stack of paper in the input

 

wrinkles or creases.

input tray might be too full.

tray, or try rotating the paper 180° in the

 

 

 

 

input tray.

 

 

 

 

Verify that the paper is loaded correctly

 

 

 

 

and that the paper guides are not too tight

 

 

 

 

or too loose against the stack.

 

 

 

 

 

 

 

 

There might be a jam in the paper path.

Clear any jams in the product.

 

 

 

 

 

 

 

 

The paper might not meet HP specifications.

Use a different paper, such as high-quality

 

 

 

 

paper that is intended for laser printers.

 

 

 

 

 

 

 

 

Air pockets inside envelopes can cause them

Remove the envelope, flatten it, and try

 

 

 

to wrinkle.

printing again.

 

 

 

 

 

Toner appears around the printed

The paper might be loaded incorrectly.

Turn over the stack of paper in the tray.

 

characters.

 

 

 

If large amounts of toner have scattered

Use a different paper, such as high-quality

 

 

 

 

 

 

around the characters, the paper might have

paper that is intended for laser printers.

 

 

 

 

 

 

high resistivity.

 

 

 

 

 

 

 

 

 

 

 

An image that appears at the top of the page (in solid black) repeats farther down the page (in a gray field).

Software settings might affect image

In your software program, change the tone

printing.

(darkness) of the field in which the repeated

 

image appears.

 

In your software program, rotate the whole

 

page 180° to print the lighter image first.

 

 

The order of images printed might affect

Change the order in which the images are

printing.

printed. For example, have the lighter

 

image at the top of the page, and the

 

darker image farther down the page.

 

 

A power surge might have affected the

If the defect occurs later in a print job, turn

product.

the product off for 10 minutes, and then

 

turn on the product to restart the print job.

ENWW

Solve image-quality problems 219