The product name does not appear in the product list in the Printer Setup Utility or Print & Fax list.

Cause

Solution

The product might not be ready.

Make sure that the cables are connected correctly, the product is on, and the Ready light is on.

The wrong product name is being used.

Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Printer Setup Utility or the Print & Fax list.

The interface cable might be defective or of poor quality.

Replace the cable with a high-quality cable.

 

 

The printer driver does not automatically set up the selected product in the Printer Setup Utility or the Print & Fax list.

Cause

Solution

The product might not be ready.

Make sure that the cables are connected correctly, the product is on, and the Ready light is on.

The product software might not have been installed or was installed

Make sure that the product PPD is in the following hard-drive folder:

incorrectly.

● Mac OS X v10.4: Library/Printers/PPDs/

 

 

Contents/Resources/<lang>.lproj, where <lang> is

 

the two-letter language code for the language that you are

 

using.

 

● Mac OS X v10.5 and v10.6: Library/Printers/

 

PPDs/Contents/Resources

 

If necessary, reinstall the software. See the getting started guide for

 

instructions.

 

 

The Postscript Printer Description (PPD) file is corrupt.

Delete the .GZ file from the following hard-drive folder:

 

● Mac OS X v10.4: Library/Printers/PPDs/

 

Contents/Resources/<lang>.lproj, where <lang> is

 

the two-letter language code for the language that you are

 

using.

 

● Mac OS X v10.5 and v10.6: Library/Printers/

 

PPDs/Contents/Resources

 

Reinstall the software. See the getting started guide for instructions.

 

 

The interface cable might be defective or of poor quality.

Replace the interface cable with a high-quality cable.

 

 

228 Chapter 12 Solve problems

ENWW