Faxes are not printing Cause Solution

The product is not answering incoming fax calls.

Cause

Solution

A voice-messaging service might be interfering with the product as it attempts to answer calls.

Do one of the following:

●Disable the messaging service.

●Get a telephone line that is dedicated to fax calls.

	● Set the product answer mode to Manual. In manual
	mode, you must start the fax-receive process yourself.
	● Leave the product set to automatic mode and lower the
	rings-to-answer setting for the product to a number less
	than the rings-to-answer setting for the voice mail. The
	product will answer all incoming calls.

The product might be out of paper and the memory is full.	Refill the media input tray. Press the OK button. The product
	prints all of the faxes it has saved in memory and then
	resumes answering fax calls.

Faxes are not printing.

Cause	Solution

The media input tray is empty.

Load media. Any faxes that are received while the input tray is empty are stored in memory and will print after the tray has been refilled.

The receive-to-PC option might be selected, and faxes are	Check to determine whether the computer is receiving faxes.
being received by the computer.

The product has encountered an error.	Check the control panel for an error message.

Faxes are printing on two pages instead of one.

Cause	Solution

The autoreduction setting might not be set correctly.	Turn on the autoreduction setting.

The incoming faxes might have been sent on larger media.	Adjust the autoreduction setting to allow larger pages to be
	printed on one page.

Received faxes are too light, are blank, or have poor print quality.

Cause

Solution

The product ran out of toner while printing a fax.

The product stores the most recently printed faxes. (The amount of memory that is available determines the actual number of faxes stored for reprinting.) As soon as possible, replace the print cartridge, and then reprint the fax.

The fax that was sent was too light.

Contact the sender and have the sender resend the fax after altering the contrast settings.

150 Chapter 10 Fax (M1210 Series only)

ENWW

M1213nf, M1216nfh, M1214nfh specifications

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HP M1213nf Faxes are not printing Cause Solution, Product ran out of toner while printing a fax

Models: M1213nf M1216nfh M1214nfh

The product is not answering incoming fax calls.