A print job was not sent to the product that you wanted.

Cause

Solution

 

 

The print queue might be stopped.

Restart the print queue. Open print monitor and select Start

 

Jobs.

 

 

The wrong product name is being used. Another product with the

Print a configuration page to check the product name. Verify that the

same or similar name might have received your print job.

name on the configuration page matches the product name in the

 

Printer Setup Utility or Print & Fax list.

 

 

You are unable to print from a third-party USB card.

 

 

 

Cause

Solution

 

 

This error occurs when the software for USB products is not installed.

When adding a third-party USB card, you might need the Apple

 

USB Adapter Card Support software. The most current version of this

 

software is available from the Apple Web site.

 

 

When connected with a USB cable, the product does not appear in the Printer Setup Utility or Print & Fax list after the driver is selected.

Cause

Solution

 

 

This problem is caused by either a software or a hardware

Software troubleshooting

component.

● Check that your Mac supports USB.

 

 

● Verify that your Mac operating system is Mac OS X v10.4 or

 

later.

 

● Ensure that your Mac has the appropriate USB software from

 

Apple.

 

Hardware troubleshooting

 

● Check that the product is turned on.

 

● Verify that the USB cable is connected correctly.

 

● Check that you are using the appropriate high-speed USB

 

cable.

 

● Ensure that you do not have too many USB devices drawing

 

power from the chain. Disconnect all of the devices from the

 

chain, and connect the cable directly to the USB port on the

 

host computer.

 

● Check to see if more than two non-powered USB hubs are

 

connected in a row on the chain. Disconnect all of the devices

 

from the chain, and then connect the cable directly to the USB

 

port on the host computer.

 

NOTE: The iMac keyboard is a non-powered USB hub.

 

 

ENWW

Solve software problems 229