Control panel message | Description | Recommended action |
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54.1C Error | The product has experienced an internal | Turn off the power by using the power |
Turn off then on | hardware error. | switch, wait at least 30 seconds, and then |
| turn on the power and wait for the product to | |
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| initialize. |
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| If a surge protector is being used, remove it. |
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| Plug the product directly into the wall socket. |
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| Use the power switch to turn the product on. |
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| If the error persists, contact HP. See |
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| |
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| support flyer that came in the product box. |
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Comm. error | The product experienced a communication | Verify that the fax phone line is working |
| error while attempting to send or receive a | correctly. |
| fax. | Try sending or receiving the fax again. |
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| |
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| If the error persists, contact HP. See |
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| |
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| support flyer that came in the product box. |
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Device error | The product experienced an internal | This is a warning message only. Job output |
Press [OK] | communication error. | might be affected. |
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Door open | The cover above the print cartridge is open. | Close the cover. |
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Engine comm. Error | The product has experienced an internal | 1. Turn off the power by using the power |
| hardware error. | switch, and then wait at least 30 |
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| seconds. |
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| 2. If a surge protector is being used, |
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| remove it. Plug the product directly into |
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| the wall socket. |
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| 3. Turn on the power and wait for the |
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| product to initialize. |
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| If the error persists, contact HP. See |
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| |
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| support flyer that came in the product box. |
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|
|
Fax recv. error | The product was unable to receive an | Verify that the fax phone line is working |
| incoming fax. | correctly. |
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| Ask the person who sent the fax to send it |
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| again. |
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| If the error persists, contact HP. See |
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| |
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| support flyer that came in the product box. |
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|
Fax Send error | The product was unable to send the fax. | Try sending the fax later, or confirm with the |
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| recipient that the receiving fax machine is |
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| ready. |
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| If the error persists, contact HP. See |
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| |
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| support flyer that came in the product box. |
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202 Chapter 12 Solve problems | ENWW |