Solve network problems
Check the following items to verify that the product is communicating with the network. Before beginning, print a configuration page.
Problem | Solution | |
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| |
Poor physical connection | Verify that the product is attached to the correct network port using a cable of the | |
| correct length. | |
| Verify that cable connections are secure. | |
| Look at the network port connection on the back of the product, and verify that the | |
| amber activity light and the green | |
| If the problem continues, try a different cable or port on the hub. | |
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| |
The computer is unable to communicate | Use the command prompt to ping the product from your computer. For example: | |
with the product. | ping 192.168.45.39 | |
| ||
| Verify that the ping displays | |
| If the ping command failed, verify that the network hubs are on, and then verify that | |
| the network settings, the product, and the computer are all configured for the same | |
| network. | |
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| |
Incorrect link and duplex settings | ||
| setting). | |
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| |
Incorrect IP address for the product on | Use the correct IP address. The IP address is listed on the configuration page. | |
the computer | Open the printer properties and click the Ports tab. Verify that the current IP | |
| ||
| address for the product is selected. | |
| ● | If you installed the product using the HP standard TCP/IP port, select the box |
|
| labeled Always print to this printer, even if its IP address changes. |
| ● | If you installed the product using a Microsoft standard TCP/IP port, use the |
|
| hostname instead of the IP address. |
| If the IP address is correct, delete the product and then add it again. | |
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| |
New software programs have caused | Verify that any new software programs are correctly installed and that they use the | |
compatibility problems. | correct printer driver. | |
|
| |
Your computer or workstation is set up | Check the network drivers, printer drivers, and the network redirection. | |
incorrectly. | Verify that the operating system is configured correctly. | |
| ||
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| |
The protocol is disabled, or other | Review the configuration page to check the status of the protocol. Enable it if | |
network settings are incorrect. | necessary. |
Reconfigure the network settings if necessary.
226 Chapter 12 Solve problems | ENWW |