Troubleshooting the NetVanta UC Server

Enterprise Communications Server

 

 

Troubleshooting the NetVanta UC Server

ADTRAN has observed that third-party firewall and antivirus products can cause problems with the proper operation of the UC server.

The UC server is tested with Microsoft security products, such as Windows Firewall and Windows Defender.

Symptoms

UC server services keep shutting down with Trend Micro software installed.

The UC client crashes, doesn't load forms, or produces unknown software errors.

Possible Causes

Sometimes problems can arise from third-party firewall or antivirus software installed on computers hosting the server or client software.

Solutions

Proceed with the following potential solutions in the order in which they appear. Only when solution A and B have been attempted and failed, should solution C be tried.

If a problem occurs, ADTRAN Technical Support advises that the third-party product be removed from the system prior to contacting Technical Support for assistance. For more information, refer to Accessing Technical Support on page 191.

Solution A: Verify that the NetVanta UC Server files are excluded from antivirus software scanning

Verify that the following folders are excluded from antivirus software scanning (as noted in the NetVanta UC Server Deployment Guide, and in the NetVanta UC Server Installation Guide).

C:\Program Files\ADTRAN

Or any folder in which the UC server application is loaded.

• C:\ADTRANLogs

Or the folder to which logging application is configured.

C:\Program Files Microsoft SQL Server

Or the default location of the database folder.

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ADTRAN 619510003-1A manual Troubleshooting the NetVanta UC Server, Solutions

619510003-1A specifications

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