Troubleshooting Services

Enterprise Communications Server

 

 

Troubleshooting Services

If you are having trouble running services, note that particular issues may be noted in the log files. The following is a list of potential service warnings that may be noted in the System Errors and Warning logs. To troubleshoot a warning, locate the log entry below, and note the possible causes of and solutions for the warning.

Not all errors and warnings necessarily require action. For more information on logs, refer to Using the NetVanta UC Server Logs on page 185.

To view service warning logs

1.Select the Logs navigation bar to open the Logs menu. All logs are presented in the Content menu.

2.If the logs are not already sorted into categories, then double-click the Logs folder.

3.Select System Errors and Warnings to view the logs in that category.

4.Verify whether either of the following entries appear.

Log Entry

Failed to update %s's database with the received fax. The fax will be saved instead to the default mailbox.

The data source, %s, referenced in the element, %s, is unknown.

Possible Causes and Solutions

There was a problem communicating with the database defined in the Receive Fax element.

Check your database connection parameters, and ensure that the database is available.

ServiceStateMachine when an element refers to a data source that no longer exists. Verify the following:

1.The ODBC data source, if applicable, is correctly configured

2.The fields in the reference data source may have been changed or deleted. Verify the data source configuration.

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619510003-1A

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ADTRAN 619510003-1A manual Troubleshooting Services, To view service warning logs, Log Entry, Possible Causes and Solutions

619510003-1A specifications

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