Using Advanced Elements

Enterprise Communications Server

 

 

This element is useful for audio information services that must be updated on a daily basis or at regular intervals. A user can update the recorded information remotely when you include this element in a service.

You can specify where to record an announcement or mailbox greeting. You can choose a specific file location and an associated greeting type.

Instructing callers how to make a recording

The Record Announcement element sends a voicemail prompt tone to the caller, and then starts to record the caller. You may want to use a Play Announcement element before the Record Announcement element to instruct the caller on how to stop the recording. The caller must press a telephone key to stop recording.

Action

Key

Description

Stop recording\Plays menu

4-9, 0, #

Stops recording and prompts the caller with the menu

options

 

options for 1, 2, 3, and the * key on the telephone

 

 

keypad. If the caller does not subsequently press a key,

 

 

then after repeating the menu options three times, the

 

 

element keeps the current recording and the call flow

 

 

proceeds. If a caller presses keys 4 to 9 or 0, the

 

 

prompt menu is repeated the first time, then

 

 

subsequently has the same effect as if the 1 key was

 

 

pressed.

Listen to the recording

3

Stops recording, plays the recorded audio to the caller,

 

 

and then prompts the caller with the menu options.

Record again

2

Stops recording, discards the current recorded audio,

 

 

sends a voicemail prompt tone to the caller, and allows

 

 

the caller to start recording again. The caller must

 

 

press a telephone key to stop the recording.

Keep the recording/cancel

1

Stops recording, keeps the recorded audio, and the call

 

 

flow proceeds.

Recording an announcement

Select the Announcement option for use with an audio information service. The caller is prompted to make a recording. Otherwise, you can select a prerecorded announcement for use with this element.

The Greeting for mailbox option allows you to change the specified greeting from a remote location. You do not need to specify the mailbox from which the greeting is played. Your system administrator does this.

To enable callers to change a specified announcement using a remote telephone

1.Enable the Specific button.

2.Select the Value Selector arrow, select Announcements, and select the recording that you want. The name of the announcement appears in the Specific text box.

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Copyright © 2009 ADTRAN, Inc.

619510003-1A

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ADTRAN 619510003-1A manual Instructing callers how to make a recording, Recording an announcement, Action Key Description
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619510003-1A specifications

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