ADTRAN 619510003-1A manual Play, Greeting type, Database Values, Announcements, Greetings

Enterprise Communications ServerUsing Standard Elements

Play

Database Values	Supports playing audio stored in a data source. The audio must first
	be fetched using a Fetch Data element on page 164, or a Dial for Data
	element on page 165. Database values come from a data source
	element and are not directly affected by user context.
	Note: Your system must be licensed for database integration in order
	to use this mode. In the Service Editor, if you have the Database tab of
	elements available, then your system is licensed for database
	integration.
Announcements	Announcements come from the list that belongs to the user profile in
	the user context. For more information, refer to User context and
	service elements on page 107.
Greetings	You can select [Called Extension], or [Selected Extension]. The
	[Selected Extension] mode is available to Administrators only. If you
	select Greetings, then select a Greeting type, as described below.
Temporary Recordings	Temporary recordings can be used to record audio temporarily, after a
	service has started. Use the Select the Advanced tab on the tool
	palette to view the advanced elements. A brief description is provided
	for each element that is available. Record Announcement element on
	page 131 to record the audio for a specific temporary recording. The
	recordings are then stored in a temporary file, which can be played by
	another element that plays audio such as the Play Announcement
	element. All temporary recordings are discarded when the service
	ends. Up to 10 temporary recordings can be made. For more
	information on temporary recordings, refer to Allowing callers to make
	temporary recordings within a service on page 109.

Greeting type

The Greeting type is only enabled if Greetings was selected for the Play mode.

Active Greeting	This is the default greeting.
Internal Greeting	Internal greetings are intended for callers calling from extensions at
	your workplace.
External Greeting	External greetings are intended for callers calling from outside your
	workplace.
Out-of-Office Greeting	Out-of-Office greetings are typically enabled when you are out of the
	office for an extended period of time.
Mailbox Identifier	The mailbox identifier consists of your name. This greeting is typically
	used when callers are transferred to your extension.

You do not need to specify the mailbox from which the greeting is played. Your system administrator does this.

The Play status message mode pre-empts the user’s greeting message and cannot be interrupted.

619510003-1A Copyright © 2009 ADTRAN, Inc. 113