Using SIP Phones

Enterprise Communications Server

 

 

The agent is typically associated with a particular area of expertise, for example, sales or support. A support agent who is ready to answer calls can log into the call queue and receive support calls in a specified order, for example, in order of arrival or priority.

Calls are distributed to the most idle agent. If an agent is logged in, the caller hears an introductory queue greeting. If no agents are logged in, the caller is directed to the overflow destination. The overflow destination then provides an additional greeting.

If callers know the queue number, they can dial directly into a queue.

Logging in and out of a queue

Agents can log in or log out of a queue. Agents who log in to a queue receive calls that are directed to that queue.

The maximum number of agents that can log in to a queue at the same time is 64.

To subscribe to a queue

1.Dial *81<QueueNumber>. Ensure that you enter the correct queue number.

2.Hang up.

To avoid errors when entering queue numbers, use speed dial to login and out of queues without errors.

To unsubscribe from a queue

1.Dial *82<QueueNumber>.

2.Hang up.

To present a call to the queue

1.Dial *80<QueueNumber>.

2.Hang up.

Contact your system administrator to obtain the queue number for your queue.

Temporarily stop accepting queued calls

If you are logged into a queue to accept incoming queued calls, there may be times when you wish to temporarily stop accepting queued calls, without logging out of the queue. You can manually set your

62

Copyright © 2009 ADTRAN, Inc.

619510003-1A

Page 62
Image 62
ADTRAN 619510003-1A manual Logging in and out of a queue, Temporarily stop accepting queued calls, To subscribe to a queue

619510003-1A specifications

The ADTRAN 619510003-1A is a versatile and robust networking device that is designed to meet the demands of modern telecommunications infrastructures. This high-performance networking solution plays a significant role in providing reliable connectivity, particularly in telecommunications and enterprise environments.

One of the main features of the ADTRAN 619510003-1A is its support for advanced data transmission technologies. The device supports both T1 and E1 interfaces, allowing it to operate effectively across various network configurations. This flexibility enables service providers to offer high-speed internet connectivity and voice services over traditional copper lines, making it easier to deploy next-generation services without extensive infrastructure overhauls.

In addition to its wide array of interface options, the ADTRAN 619510003-1A boasts integrated Ethernet switching capabilities. This allows for seamless integration into existing Ethernet networks, providing users with the ability to connect multiple devices while maintaining high data transfer rates. Furthermore, the unit supports various protocols, including PPP and MLPPP, ensuring compatibility with different network environments and enhancing overall user experience.

Another significant characteristic of the ADTRAN 619510003-1A is its scalability. As network demands grow, the device can accommodate increased bandwidth and additional services without requiring substantial reconfiguration. This feature is particularly valuable for businesses looking to future-proof their network investments while also ensuring they can adapt to changing demands.

The ADTRAN 619510003-1A is also designed with reliability and ease of use in mind. Its built-in diagnostics and monitoring tools enable network administrators to quickly identify and resolve issues, minimizing downtime and enhancing overall network reliability. The user-friendly interface simplifies configuration and management, allowing even those with limited technical expertise to effectively utilize the device.

In conclusion, the ADTRAN 619510003-1A is a comprehensive networking solution that combines advanced features, technologies, and characteristics into a single platform. Its support for multiple interfaces, integrated Ethernet switching, scalability, and ease of management make it an ideal choice for service providers and enterprises looking to enhance their network infrastructure. As telecommunications and data demands continue to grow, the ADTRAN 619510003-1A stands out as a reliable and forward-thinking solution.