ADTRAN 619510003-1A manual Assisted Transfer element

Enterprise Communications Server Using Standard Elements

Assisted Transfer element

The Assisted Transfer element allows a transfer call recipient to accept or deny a call based on the caller’s recorded name.

Assisted Transfer element

You can enter the telephone number to which you want to transfer calls. Specify the conditions under which you want to prompt callers to record their name. When you enter a list of telephone numbers, calls are transferred to the numbers in the order that they appear. You can use the arrow buttons to change the order of numbers in the list.

A call moves to the element connected to the Call is accepted connector pin when the transfer recipient answers and accepts the call. A call that is answered, and then declined by the recipient, moves to the element connected to the Call is denied connector pin.

If the call is not answered, is answered but not accepted within 10 seconds, or is transferred to an invalid number, the call moves to the element connected to the Otherwise connector pin.

The default is to wait 20 seconds for an answer before recalling an assisted transfer attempt.

To specify a call number for the Assisted Transfer element

1. In the Call number(s) section, select the telephone icon to open the Enter Phone Number box.

You can also enter a phone number by right-clicking the Call number(s) box and selecting New.

2.Type the telephone number to which you want to transfer callers.

3.From the Prompt list, select one of the following prompt types:

Never Never prompts the caller to record a name.

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