Enterprise Communications Server

Using SIP Phones

 

 

3.Note the hold position that plays over the telephone. The hold position is used by the person who answers the parked call. The UC server selects the park number for the caller starting at 1, or the next available higher number.

4.Press DIAL. The call is removed from the hold position, and put in the system park position.

To park a call at a selected park number

1. Put the active call on hold.

If your phone has more than one identity assigned to it, then Transfer the call instead of putting it on hold.

2.Dial *99.

3.Enter the number that you want to use as the park number. The hold position is used by the person who answers the parked call. For example, if you enter 1234, then the call is parked at 1234, and can be picked up at 1234.

4.Press DIAL. The call is removed from the hold position, and put in the park position.

To answer a parked call

1.Typically, a company announcement informs you that a call is on hold for you.

2.Dial *98. The system prompts you for the park hold position.

3.Dial the number of the park hold position. The system disconnects the current call and presents a new call.

4.Answer the new call to speak to the parked caller.

If nobody answers the parked call, the call rings the extension that originally put the call on system park.

Working with call queues

Call queuing allows incoming calls to be distributed to an individual within a specified group of agents. The feature is useful for companies that handle a lot of incoming phone calls, and where the caller is not trying to reach a specific individual, but wants to talk to a member of an agent group, such as a salesperson, as quickly as possible. Call queuing allows callers to remain in a queue while they wait for their call to be answered by the appropriate agent.

The total number of simultaneous calls that can be queued in the system is 64.

619510003-1A

Copyright © 2009 ADTRAN, Inc.

61

Page 60 Page 62
Page 61
Image 61
ADTRAN 619510003-1A manual Working with call queues, To park a call at a selected park number, To answer a parked call
Page 60 Page 62

619510003-1A specifications

The ADTRAN 619510003-1A is a versatile and robust networking device that is designed to meet the demands of modern telecommunications infrastructures. This high-performance networking solution plays a significant role in providing reliable connectivity, particularly in telecommunications and enterprise environments.

One of the main features of the ADTRAN 619510003-1A is its support for advanced data transmission technologies. The device supports both T1 and E1 interfaces, allowing it to operate effectively across various network configurations. This flexibility enables service providers to offer high-speed internet connectivity and voice services over traditional copper lines, making it easier to deploy next-generation services without extensive infrastructure overhauls.

In addition to its wide array of interface options, the ADTRAN 619510003-1A boasts integrated Ethernet switching capabilities. This allows for seamless integration into existing Ethernet networks, providing users with the ability to connect multiple devices while maintaining high data transfer rates. Furthermore, the unit supports various protocols, including PPP and MLPPP, ensuring compatibility with different network environments and enhancing overall user experience.

Another significant characteristic of the ADTRAN 619510003-1A is its scalability. As network demands grow, the device can accommodate increased bandwidth and additional services without requiring substantial reconfiguration. This feature is particularly valuable for businesses looking to future-proof their network investments while also ensuring they can adapt to changing demands.

The ADTRAN 619510003-1A is also designed with reliability and ease of use in mind. Its built-in diagnostics and monitoring tools enable network administrators to quickly identify and resolve issues, minimizing downtime and enhancing overall network reliability. The user-friendly interface simplifies configuration and management, allowing even those with limited technical expertise to effectively utilize the device.

In conclusion, the ADTRAN 619510003-1A is a comprehensive networking solution that combines advanced features, technologies, and characteristics into a single platform. Its support for multiple interfaces, integrated Ethernet switching, scalability, and ease of management make it an ideal choice for service providers and enterprises looking to enhance their network infrastructure. As telecommunications and data demands continue to grow, the ADTRAN 619510003-1A stands out as a reliable and forward-thinking solution.
Top Page Image Contents