Enterprise Communications Server

Using Announcements in Call Answering Services

 

 

11Using Announcements in Call Answering Services

This chapter provides information about how to select prerecorded announcements for your extension. It also explains how to record personalized announcements using the Audio Editor. Make sure that there is a sound card installed on the computer that you are using. This chapter covers the following topics:

Overview on page 143

Using Prerecorded Announcements on page 143

Recording Announcements on page 145

Managing Announcements on page 153

Overview

Announcements are the outgoing messages that callers hear when they telephone your extension. These announcements typically initiate the call flow in a service and are used to guide the caller through the call process. Announcements can inform callers of your business hours, explain menu options, or provide instructions about how to leave messages or request information by fax.

The navigation pane presents folders used to store announcements. Select a folder to view its contents in the content pane. Below the content pane is the preview pane. Select an announcement to view its waveform representation in the preview pane. A variety of convenient, prerecorded announcements are available. You can also create custom announcements using the Audio Editor.

Using Prerecorded Announcements

Male and female versions of prerecorded announcements are supplied with the application. They are stored in the Male Voice and Female Voice folders on the navigation pane of the Announcements menu. For information about sharing prerecorded announcements, refer to Importing and Exporting on page 173.

619510003-1A

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ADTRAN 619510003-1A manual Using Announcements in Call Answering Services, Using Prerecorded Announcements

619510003-1A specifications

The ADTRAN 619510003-1A is a versatile and robust networking device that is designed to meet the demands of modern telecommunications infrastructures. This high-performance networking solution plays a significant role in providing reliable connectivity, particularly in telecommunications and enterprise environments.

One of the main features of the ADTRAN 619510003-1A is its support for advanced data transmission technologies. The device supports both T1 and E1 interfaces, allowing it to operate effectively across various network configurations. This flexibility enables service providers to offer high-speed internet connectivity and voice services over traditional copper lines, making it easier to deploy next-generation services without extensive infrastructure overhauls.

In addition to its wide array of interface options, the ADTRAN 619510003-1A boasts integrated Ethernet switching capabilities. This allows for seamless integration into existing Ethernet networks, providing users with the ability to connect multiple devices while maintaining high data transfer rates. Furthermore, the unit supports various protocols, including PPP and MLPPP, ensuring compatibility with different network environments and enhancing overall user experience.

Another significant characteristic of the ADTRAN 619510003-1A is its scalability. As network demands grow, the device can accommodate increased bandwidth and additional services without requiring substantial reconfiguration. This feature is particularly valuable for businesses looking to future-proof their network investments while also ensuring they can adapt to changing demands.

The ADTRAN 619510003-1A is also designed with reliability and ease of use in mind. Its built-in diagnostics and monitoring tools enable network administrators to quickly identify and resolve issues, minimizing downtime and enhancing overall network reliability. The user-friendly interface simplifies configuration and management, allowing even those with limited technical expertise to effectively utilize the device.

In conclusion, the ADTRAN 619510003-1A is a comprehensive networking solution that combines advanced features, technologies, and characteristics into a single platform. Its support for multiple interfaces, integrated Ethernet switching, scalability, and ease of management make it an ideal choice for service providers and enterprises looking to enhance their network infrastructure. As telecommunications and data demands continue to grow, the ADTRAN 619510003-1A stands out as a reliable and forward-thinking solution.