ADTRAN 619510003-1A Using the Receive Fax Element in a Service, Using the Receive Fax service

Enterprise Communications Server Using Standard Elements

Using the Receive Fax Element in a Service

Save Fax to Mailbox
Called Extension	Selecting this mode enables you to save incoming faxes to your
	mailbox, or the extension number that the caller called.
Selected Extension	This mode refers to the Select Extension element, which is available to
	admin users only. If an admin user creates a service using the Select
	Extension element, and makes this service available to other users by
	saving it to the Shared folder, then PBA users will have this mode
	available. However, PBA users should not select this mode when
	creating their own service.
Save Fax to Database	Selecting this mode enables you to save incoming faxes to a database,
	if your system is licensed for database integration. If you have the
	Database tab available in the UC client Service Editor, then you can use
	the Data Source Selector to save incoming faxes to a database. For
	more information, refer to Using the Data Source Selector on page 159.
	Note: If the Save Fax to Database mode is selected and the database is
	unavailable, the incoming fax is delivered to the default mailbox.
Otherwise	If a problem occurs receiving a fax, then the call exits through the
	Otherwise connector pin, and the fax is not received in the selected
	mailbox.

When the Receive Fax element is used in a voice service, it's typically placed after a Menu element on page 114. Callers are instructed using a Play Announcement element on page 112 that they can press a key on the telephone dialpad to send a fax. For example:

"If you would like to send a fax, please press 5 and then press the Send button on your fax machine."

When the Receive Fax element is used in a dedicated fax service it is typically the first element in the service, and it can be combined with other elements to create a custom fax service, such as saving the fax to a database, or receiving notifications of the received fax.

Using the Receive Fax service

The Receive Fax service is a particular type of service that has additional requirements beyond regular service requirements. If you are using the same identity to receive both voice and fax messages, then you may want to use the Receive Fax element to create a specific Receive Fax service, for example, to send a notification to a pager, a phone number, or an email address to notify you that you’ve received a fax.

Your system administrator may have created a Receive Fax service for all users, available in the Services\Shared folder. If a shared Receive Fax service is available then you do not need to create your own service, unless you want to create a custom service. If you do not have a shared Receive Fax service available, or if you want a custom service, then you can create your own custom Receive Fax service.

Requirements for using a Receive Fax service on a shared voice and fax identity

•The Receive Fax service must be called Receive Fax.

•The Receive Fax service must contain a Receive Fax element.

•The Receive Fax element must appear as soon as possible within the service, typically the first element

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