Using Advanced Elements

Enterprise Communications Server

 

 

If too few digits are gathered or the time limit for entering digits is exceeded, then the caller moves to the element connected to the Otherwise connector pin.

The Gather Digits element works with the Compare Data element. The Gather Digits element must appear in the call flow before the Compare Data element but does not need to be connected directly to it. You can include elements between them in the call flow.

To specify the number of digits to gather

1.Enable one of the following:

•Stop after—the number of digits is fixed. It lets you specify the number of digits.

•Gather up to 20 digits—the number of digits is variable, up to 20

2.If you selected the Stop after button, then type the number of digits in the text box.

Compare Data element

Compare Data element

The Compare Data element compares data that is collected by a Gather Digits element, system values (for example, Today’s Date), or database values, and directs the call flow accordingly. For example, you might want a caller to enter a four-digit number to continue in the call flow. Once the caller enters the number and it is stored by the Gather Digits element, the Compare Data element can let you direct a specific caller through the call flow based on that four-digit number.

The Compare Data element executes as follows:

•The first comparison value is evaluated for a match against the comparison selected. If the comparison is true, then the call exits through the associated connector. If the comparison is not true, then the next comparison value is evaluated for a match.

•If no match is found when comparing data, then the call proceeds to the element connected to the No match connector pin.

Note that if comparisons other than Equals are selected, then the order of comparison values is important, and can be used to match between two values. For example, if the Compare to value is a numeric value and the following comparisons are used:

•Less Than: 5

•Greater Than: 10

•Less Than/Equal: 10

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619510003-1A

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ADTRAN 619510003-1A manual Compare Data element, To specify the number of digits to gather
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619510003-1A specifications

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