Using the NetVanta UC Server Logs

Enterprise Communications Server

 

 

that occur with your call answering.

To troubleshoot specific warnings, refer to Troubleshooting warning log entries on page 190.

The Sent Items log tracks information on outgoing faxes and events related to the use of the Notify Pager and Deliver Messages elements. Details for each delivery or dispatch attempt are recorded, including the date and time of the attempt; the phone number dialed; the port that handled the attempt; and the final outcome of the delivery or notification attempt.

The Received Calls log tracks incoming calls, regardless of whether the UC server answered them or not. Information logged includes the caller name and phone number, if available; the date, time, and length of the call; whether the call was answered, and by which port; and whether a message was left or not.

Errors and Warnings Alert Notifications

If an error or warning occurs, for example, the UC server was unable to deliver a message, then the UC server generates an error or warning log. When an error or warning log is produced, and there were no previous unacknowledged errors or warnings, then UC server also produces an entry in the Windows event log to indicate what has happened. Administrators will see an orange bar displayed at the bottom of the UC client window as an alert that some action may be required. Conversely, when errors and warnings are acknowledged, and there are no more unacknowledged errors or warnings, then a different entry is created in the Windows event log, and the orange bar in the UC client disappears.

To view system errors and warning logs

1.On the left side of the UC client, select the Logs navigation bar to open the Logs menu.

2.Select System Errors and Warnings. On the right side in the Logs content pane, the errors and warning logs appear.

To acknowledge the alert notification

On the right side in the Logs content pane, right-click on an error or warning log to accept or acknowledge the error or warning. The orange bar will no longer appear, and the error or warning message is no longer visible at the bottom of the UC client window.

Managing NetVanta UC Server Alerts from Windows SBS 2008

Microsoft Windows Small Business Server (SBS) 2008 records unacknowledged errors or warnings in the UC server. This simplifies management such that Administrators do not need to have the UC client open in order to be aware of any error or warning messages.

When the UC server is installed on Windows SBS 2008, a custom alert is automatically configured for the SBS 2008 Console. If the UC server is not installed on the SBS 2008 system, but is installed on another system on the network, then consult the Microsoft documentation for how to create a custom alert.

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ADTRAN 619510003-1A manual Errors and Warnings Alert Notifications, Managing NetVanta UC Server Alerts from Windows SBS
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619510003-1A specifications

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