ADTRAN 619510003-1A manual Flow control element, Routing incoming calls based on phone numbers

Using Standard Elements Enterprise Communications Server

Flow control element

The Flow Control element acts as a decision tree, and allows for two different comparison methods: matching based on phone numbers or on time of day and date. The call will be routed to the next element based on a successful or failed match (a failed match routes the call through the Otherwise connector pin). You can select either Phone Numbers or Times, which determines the comparison element.

For example, you could use the Flow Control element with a Receive Fax element to call your cell phone, send a pager notification, or send an email to your personal email address, to notify you when you receive a fax from a particular number after business hours.

Routing incoming calls based on phone numbers

The UC server compares the incoming caller ID to those telephone numbers included in the Flow Control element list. Telephone numbers in the list can be entered manually, or they can be pulled from your contact address book by using the value selector.

Flow Control element - Phone Numbers

For more information, refer to Selecting values within elements using the value selector on page 108. For information about contact address book synchronization, refer to Synchronizing contacts on page 108.

The UC server compares the numbers of incoming calls with those included in the list.

•If the numbers match, the call is routed to the subsequent element that you specify.

•If the numbers do not match, the call moves to the element connected to the Otherwise connector pin.

To set call flow according to an unknown phone number category

1.On the Flow Control element in the Compare list, select Phone Numbers.

2.Select the Value Selector arrow.

3.Select Contacts > Unknown.

4.Select one of the following categories:

•Unknown Number

•Private/Blocked Number

•Out-of-area Number

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