Using Advanced Elements

Enterprise Communications Server

 

 

To set Take Message specifications

Enable any of the following check boxes:

•Stop when key pressed—callers proceed to the next element after they press a key

•Beep before recording

•Review message menu

Advanced Menu element

The Advanced Menu element allows callers to make a selection using the telephone keypad. It is advisable to put an audio element (such as Play Announcement) that specifies menu options before the Advanced Menu element. The Advanced Menu element can also be attached to the “on single digit” connection of certain elements.

Some callers might not make a selection from the menu.

Advanced Menu element

For this purpose, the No key in check box is provided. Select the check box and then type in a number of seconds to wait in the associated text box. You can specify the amount of time the UC server waits for a response before it moves to the next element.

To allow callers to move to the next element if they do not select a key

1.Enable the No key in check box.

2.In the text box, type the number of seconds to wait.

To set selection keys on a menu

1.In the first On list box, select the number of the key that you want. The number one appears by default. When callers press a key, they are sent to the element that is adjacent to the connector pin, depending on their choice.

2.Select New to add an On list box for setting an additional key. The UC server enters the keys in numerical sequence. You can also select a key from the list. You can set a maximum of 12 keys. Keys range from one to nine, then include zero, * and #.

When you have finished setting selection keys, you can connect the subsequent element for each selection key that you set, as applicable.

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Copyright © 2009 ADTRAN, Inc.

619510003-1A

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ADTRAN 619510003-1A manual Advanced Menu element, To set selection keys on a menu
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619510003-1A specifications

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