Enterprise Communications Server

Using Elements to Create Call Answering Services

 

 

10Using Elements to Create Call Answering Services

This chapter presents information about the individual elements that you use to build a service. This chapter covers the following topics:

•Overview on page 107

•Using Standard Elements on page 111

•Using Advanced Elements on page 130

If your system is licensed for database integration then you will also have a Database elements tab available. For more information, refer to Using Database Elements on page 163.

Overview

Elements are the building blocks of the services that you create for use on your extension. By combining elements on the canvas of the Service Editor, you design a call flow that routes incoming calls.

Elements are on the tool palette of the Service Editor. They are divided into three groups: standard, advanced, and database. Each group has its own tab.

To access database information, the system must be licensed for database integration. If you are not licensed for database integration, the Database tab is unavailable. For more information, refer to Using Database Elements on page 163.

For some of the standard elements, such as Transfer callers, Deliver messages, Pager notification, Fax on demand, and the Fax Wizard, you can specify an account code. An account code is a specified set of digits that the caller must enter after completing the dialing pattern. Account codes represent an accounting category, for example, expenditures, revenues, or salaries. They are also used to ensure security so that a caller who does not have an account code cannot access specified information.

You can use account codes to allow long distance dialing, in which the telephone company applies the long distance charges to your account code.

You can set a default account code that applies to any service. If the administrator has enabled the use of account codes, you can specify the account that you want callers to use.

User context and service elements

When you start a service, it begins by operating in the context of the user who owns the identity (for example, the extension) that received the call. The different service elements access mailboxes and objects that are related to this user context. You can change the user context by modifying the service.

619510003-1A

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ADTRAN 619510003-1A manual Using Elements to Create Call Answering Services, User context and service elements
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619510003-1A specifications

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One of the main features of the ADTRAN 619510003-1A is its support for advanced data transmission technologies. The device supports both T1 and E1 interfaces, allowing it to operate effectively across various network configurations. This flexibility enables service providers to offer high-speed internet connectivity and voice services over traditional copper lines, making it easier to deploy next-generation services without extensive infrastructure overhauls.

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