Enterprise Communications Server

Using SIP Phones

 

 

status to unavailable to prevent accepting further incoming queued calls, without logging out of the queue.

Temporarily setting your status to unavailable does not change your longest idle position in the agent group. When you make yourself available again by logging back into the queue, your idle time is based on the time since your last call, including the time that you were unavailable.

To set your agent status to unavailable

1.Dial *83.

2.Press a number from 1 to 9 to indicate your reason for being unavailable.

3.Hang up.

To set your agent status to available

1.Dial *83.

2.Press 0 at the prompt.

3.Hang up.

Checking your agent status in a call queue

You can check your agent status to verify whether you're currently logged into a call queue, whether your status is set to temporarily unavailable, or whether you're currently logged out of the call queue.

To check your agent status

1.Dial *84<QueueNumber>. Ensure that you enter the correct queue number. The system will indicate your current status as:

•Logged in

•The agent is not available, service code <#>

•Not Logged in

2.Hang up.

Picking up ringing calls

Ringing call pick up allows you to answer other ringing telephones, which means that you no longer have to run to answer another person’s telephone. You can divert a ringing call from another telephone, typically within earshot, to your own telephone to answer.

To use ringing call pick up, you must know the extension of the phone that is ringing.

This feature also allows for night bell support. Many small companies have an audible bell that rings after business hours. Night bell support can also allow employees to contact security after hours. This feature can allow employees, for example on manufacturing floors, who are not stationed at a particular desk to

619510003-1A

Copyright © 2009 ADTRAN, Inc.

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ADTRAN 619510003-1A manual Picking up ringing calls, Checking your agent status in a call queue, To check your agent status
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619510003-1A specifications

The ADTRAN 619510003-1A is a versatile and robust networking device that is designed to meet the demands of modern telecommunications infrastructures. This high-performance networking solution plays a significant role in providing reliable connectivity, particularly in telecommunications and enterprise environments.

One of the main features of the ADTRAN 619510003-1A is its support for advanced data transmission technologies. The device supports both T1 and E1 interfaces, allowing it to operate effectively across various network configurations. This flexibility enables service providers to offer high-speed internet connectivity and voice services over traditional copper lines, making it easier to deploy next-generation services without extensive infrastructure overhauls.

In addition to its wide array of interface options, the ADTRAN 619510003-1A boasts integrated Ethernet switching capabilities. This allows for seamless integration into existing Ethernet networks, providing users with the ability to connect multiple devices while maintaining high data transfer rates. Furthermore, the unit supports various protocols, including PPP and MLPPP, ensuring compatibility with different network environments and enhancing overall user experience.

Another significant characteristic of the ADTRAN 619510003-1A is its scalability. As network demands grow, the device can accommodate increased bandwidth and additional services without requiring substantial reconfiguration. This feature is particularly valuable for businesses looking to future-proof their network investments while also ensuring they can adapt to changing demands.

The ADTRAN 619510003-1A is also designed with reliability and ease of use in mind. Its built-in diagnostics and monitoring tools enable network administrators to quickly identify and resolve issues, minimizing downtime and enhancing overall network reliability. The user-friendly interface simplifies configuration and management, allowing even those with limited technical expertise to effectively utilize the device.

In conclusion, the ADTRAN 619510003-1A is a comprehensive networking solution that combines advanced features, technologies, and characteristics into a single platform. Its support for multiple interfaces, integrated Ethernet switching, scalability, and ease of management make it an ideal choice for service providers and enterprises looking to enhance their network infrastructure. As telecommunications and data demands continue to grow, the ADTRAN 619510003-1A stands out as a reliable and forward-thinking solution.
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