Solve problems | HP MFP M127fn, MFP M127fw instruction

8 Solve problems

●Control panel help system (touchscreen models only)

●Interpret control-panel light patterns (LED model only)

●Print information pages

●Restore the factory-set defaults

●Solve paper feed or jam problems

●Clear jams from the input tray

●Clear jams in the toner-cartridge area

●Clear jams in the output bin

●Clear jams in the document feeder

●Improve print quality

●Improve copy and scan quality

●Improve fax image quality

●Solve wired network problems

●Solve wireless network problems

●Solve fax problems

Go to www.hp.com/support/ljMFPM125series, www.hp.com/support/ljMFPM126series, www.hp.com/ support/ljMFPM127series, or www.hp.com/support/ljMFPM128series for HP's all-inclusive help for your product:

●Solve problems.

●Download software updates.

●Join support forums.

●Find warranty and regulatory information.

You can also go to www.hp.com/support for Worldwide support and other HP products.

ENWW

71

Image 81

HP MFP M127fn, MFP M127fw manual Solve problems

Contents

Laserjet PRO MFP Page HP LaserJet Pro MFP M125, M126, M127, M128 Trademark Credits Copyright and License Table of contents HP ePrint HP ePrint software AirPrint Additional printing information Solve problems 101 100102 103 Vii 114 Viii Product comparison Product views Control panel overview Product introduction Product introduction Product comparison Product comparison Product front view Product views Product views Product back view M125a, M125r, M125ra, M126a Control panel overview Control panel overview M125nw, M125rnw, M126nw 3 4 M127fn, M128fn, M127fp, M128fp M127fw and M128fw Control-panel Home screen touchscreen only Supported paper sizes and types Load the input tray Paper trays Supported paper sizes and types Size DimensionsSupported paper sizes Supported paper sizes Supported paper types Supported paper sizes and types Supported paper types Load the input tray Load the input tray Paper type Duplex mode How to load paper Tray adjustment for small paper sizes Enww Paper trays Print Print tasks Windows How to print WindowsManually print on both sides Windows Print Print tasks Windows Print Print multiple pages per sheet Windows Print Select the paper type Windows Print Additional printing information How to print Mac OS Print tasks Mac OSManually print on both sides Mac OS Print multiple pages per sheet Mac OS Select the paper type Mac OSPrint tasks Mac OS X Enww HP ePrint Web-based printingHP ePrint software Web-based printing AirPrint Wireless Menu Wireless Direct Settings On/Off Set up HP Wireless Direct Printing Print Copy LED control panel Make a copy Copy on both sides duplex Optimize copy qualityCopy on both sides duplex Touchscreen control panel Enww Reduce or enlarge copies LED control panel only Scan Scan by using the HP Scan software Windows Scan by using the HP Scan software Mac OS Fax Connect and configure the product for fax Connect the productFax Control panel HP Fax Setup Wizard Windows Configure the productConnect and configure the product for fax Select Time/Date Select Fax Header HP Fax Setup Wizard Windows Select Fax Setup, and then select Fax Set-Up Utility Select Rings to Answer Select Answer Mode Select Extension Phone Select Advanced Setup, and then select Fax/Tel Ring Time Install the HP Fax software Windows, optional Send a fax Send a fax Send a fax using the HP software Windows Use the keypad to enter the fax numberSelect Start Fax Create, edit, and delete speed-dial entries Select Individual SetupCreate and edit speed-dial entries Delete speed-dial entries Select Delete Entry Manage the product Change the product connection type Windows Touch the Enable Web Services button Use HP Web Services applications touchscreen models only Tab or section Description Home tab HP Device Toolbox WindowsSystem tab Print tab HP Device Toolbox Windows Tab or section Description Fax tabNetworking tab HP Utility for Mac OS HP Utility featuresOpen the HP Utility Click the Utility tab HP Utility for Mac OS X Set or change the product password Product security features Lock the product Product security features Economy settings Configure the Sleep/Auto Off After settingPrint with EconoMode Select the time for the Sleep/Auto Off delay System Setup Energy Settings Sleep/Auto Off AfterSystem Setup Energy Settings Wake/Auto On Events Economy settings System Setup Supply Settings Enable or disable the Very Low settings Black Cartridge Very Low Setting Replace the toner cartridge Replace the toner cartridge Close the top cover Lower the scanner assembly Solve problems Control panel help system touchscreen models only Light status Error code State of the product Interpret control-panel light patterns LED model onlyInterpret control-panel light patterns LED model only Are blinking Is not installed correctly Toner light is on Light status Error code State of the product Action Touch the Configuration Report button ConfigurationPrint information pages Supplies status Touchscreen control panel Restore the factory-set defaults Restore the factory-set defaults Product does not pick up paper Solve paper feed or jam problemsProduct picks up multiple sheets of paper Frequent or recurring paper jams Solve paper feed or jam problems Prevent paper jams Clear jams from the input tray Clear jams from the input tray Solve problems Enww Clear jams in the toner-cartridge area Clear jams in the toner-cartridge area Close the top cover Lower the scanner assembly Clear jams in the output bin Clear jams in the output bin Solve problems Close the top cover Lower the scanner assembly Clear jams in the document feeder Clear jams in the document feeder Set the paper-type setting for the print job Improve print qualityPrint from a different software program Print a cleaning Check the toner-cartridge statusImprove print quality Check the paper and printing environment Inspect the toner cartridge for damage Check the product environment Check the EconoMode settings Check the paper settings Improve copy and scan qualityCheck the scanner glass for dirt and smudges Optimize for text or pictures System Setup Paper SetupEdge-to-edge copying Improve copy and scan quality Solve problems Select Fax Setup Check the send-fax resolution settingImprove fax image quality Check the scanner glass for dirt or smudges Check the Error Correction setting Check the lightness/darkness settingSelect Advanced Setup, and then select Fax Resolution Select the desired resolution setting, and then touch OK Check the Fit-to-Page setting Check the senders fax machine Send to a different fax machine Computer is using the incorrect IP address for the product Solve wired network problemsPoor physical connection Computer is unable to communicate with the product Product is disabled, or other network settings are incorrect Computer or workstation might be set up incorrectly Solve wireless network problems Wireless connectivity checklistSolve wireless network problems Network does not appear in the wireless networks list Cannot connect more computers to the wireless product Wireless network is not functioning Perform a wireless network diagnostic testReduce interference on a wireless network Enww Check the hardware setup Solve fax problemsSolve fax problems LCD control panel Faxes are sending slowly Increase the Fax Speed setting Solve problems Fax quality is poor Turn on the Error Correction setting from the control panelLCD control panel Touchscreen control panel Button Fax cuts off or prints on two pages Touch the Setup Button 113 Parts, supplies, and accessories Customer self-repair parts Order parts, accessories, and suppliesAccessories Parts, supplies, and accessories Index Restoring factory-set defaults Password, setting Network installation Networking NetworksLED, light patterns Network problems Wired network 103Page CZ172-90968* *CZ172-90968