HP MFP M127fn, MFP M127fw 108

Clean the pickup rollers and separation pad in the document feeder

If the document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-feeder rollers and separation pad.

1.Lift the document-feeder input tray.

2.Use a moist, lint-free cloth to wipe both pickup rollers and the

separation pad to remove dirt.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.

3.Close the document-feeder input tray.

98 Chapter 8 Solve problems

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Contents

Page Page Page Page Table of contents Page Page Page Page Page 1 Product introduction Page Page Product front view Product back view M125a, M125r, M125ra, M126a M125nw, M125rnw, M126nw M127fn, M128fn, M127fp, M128fp M127fw and M128fw Control-panelHome screen (touchscreen only) 2 Paper trays Supported paper sizes Supported paper types Page Page Tray adjustment for small paper sizes Page Page 3 Print How to print (Windows) Manually print on both sides (Windows) Page Page Print multiple pages per sheet (Windows) Page Select the paper type (Windows) Page Page How to print (Mac OS X) File Printer Show Details Manually print on both sides (Mac OS X) Continue Print multiple pages per sheet (Mac OS X) Layout Pages per Sheet Layout Direction Page HP ePrint ●Network Setup ●Show IP Address HP Web Services Enable AirPrint HP Wireless Direct ●Wireless Menu ●Wireless Direct Wireless Direct Settings Page 4 Copy LED control panel LED and LCD control panels: Touchscreen control panel: Start Programs HP Device Toolbox Page Page Page 5 Scan Hewlett-Packard Applications Done 6 Fax Connect the product Configure fax time, date, and header Configure for stand-alonefax Page Configure for an answering machine Configure for an extension phone Fax/Tel 9.Select Fax/Tel Ring Time Install the HP Fax software (Windows, optional) Software CD Download from the Web HP Fax Software Send a fax by dialing manually from the product control panel Send a fax using the HP software (Windows) HP Send Fax 5.Click Send Now Create and edit speed-dialentries Phone Book Add/Edit Delete speed-dialentries Delete Page 7 Manage the product Reconfigure your HP Device Page Page Page Open the HP Utility HP Utility System Preferences Print & Fax Print & Scan Page Set or change the product password System Product Security Apply New Password Lock the product Print with EconoMode Paper/Quality EconoMode Configure the Sleep/Auto Off After setting ●System Setup Page Cartridge is low Cartridge is very low Enable or disable the Very Low settings ●Supply Settings ●Black Cartridge Very Low Page Page Page 8 Solve problems Page Page Page Configuration page Reports Config Report Supplies status page ●Reports Page Restore Defaults The product does not pick up paper The product picks up multiple sheets of paper Frequent or recurring paper jams Cleaning mode Prevent paper jams Jam in tray 1. Clear Jam and press [OK] Page Page Jam in cartridge area Page Page Jam in output bin Page Page Jam in the document feeder Page Check the paper-typesetting (Windows) Check the paper-typesetting (Mac OS X) Copies & Pages Check the toner-cartridgestatus Print a cleaning page Use paper that meets HP specifications Check the product environment Check the scanner glass for dirt and smudges Check the paper settings Paper Setup ●Paper Setup 3.Select Def. paper size Optimize for text or pictures Edge-to-edgecopying Considerations for printing or scanning documents with cropped edges: Page Check the scanner glass for dirt or smudges Check the send-faxresolution setting 2.Select Fax Setup 3.Select Send Fax Setup, and then select Def. Resolution Check the lightness/darkness setting 3.Select Fax Send Setup, and then select Def. Light/Dark Check the Error Correction setting All Faxes Error Correction Check the Fit-to-Pagesetting Recv. Fax Setup Fit to Page Send to a different fax machine Check the sender's fax machine Poor physical connection The computer is using the incorrect IP address for the product Ports Always print to this printer, even if its IP address changes The computer is unable to communicate with the product Run Ping The product is using incorrect link and duplex settings for the network New software programs might be causing compatibility problems The computer or workstation might be set up incorrectly Wireless connectivity checklist The product does not print after the wireless configuration completes Cannot connect more computers to the wireless product The wireless product loses communication when connected to a VPN The network does not appear in the wireless networks list The wireless network is not functioning Perform a wireless network diagnostic test Network Test Reduce interference on a wireless network Page Check the hardware setup Pass Fail Drivers & Software Search Faxes are sending slowly Fax quality is poor Fax cuts off or prints on two pages 9 Parts, supplies, and accessories Mandatory Optional Index