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HP nx7000, X1000 manual Flowchart 2.9-No Operating System OS Loading, Troubleshooting, 2-19

Models: X1000

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Troubleshooting

Flowchart 2.9—No Operating System (OS) Loading

No OS

loading.*

Reseat power

cord in docking

station and

power outlet.

No OS loading

from hard drive,

go to

Section 2.10.

No OS loading from diskette drive, go to Section 2.13.

No OS loading

from CD- or

DVD-ROM drive, go to

Section 2.14.

No OS loading from network, go to Section 2.20.

*NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins.

Maintenance and Service Guide

2–19

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HP nx7000, X1000 manual Flowchart 2.9-No Operating System OS Loading, Troubleshooting, Maintenance and Service Guide, 2-19

Contents

HP Compaq Business Notebook nx7000 Document Part NumberMaintenance and Service Guide Compaq Presario Widescreen Notebook PCMaintenance and Service Guide First Edition July Document Part Number 1 Product Description Contents2 Troubleshooting 3 Illustrated Parts Catalog 4 Removal and Replacement Preliminaries5 Removal and Replacement Procedures ContentsC Screw Listing Index 6 Specifications A Connector Pin AssignmentsB Power Cord Set Requirements Product Description Description 1.1 ModelsHP Compaq nx7000 and Compaq Presario X1000 Model Naming Conventions OptionsProduct Description Maintenance and Service GuideHP Compaq nx7000 Models HP Compaq nx7000 Models Continued Product DescriptionProduct Description Maintenance and Service GuideHP Compaq nx7000 Models Continued People’s RepublicHP Compaq nx7000 Models Continued Product DescriptionProduct Description Maintenance and Service GuideHP Compaq nx7000 Models Continued Compaq Presario X1000 Models Product DescriptionProduct Description Maintenance and Service GuideCompaq Presario X1000 Models Continued 1-10 Compaq Presario X1000 Models ContinuedProduct Description Product Description Maintenance and Service GuideCompaq Presario X1000 Models Continued 1-111.2 Features ATI Mobility Radeon graphics with 32- or 64-MB DDR SDRAM 1.3 Clearing a Password 1.4 Power Management Front and Left Side Components 1.5 External ComponentsMaintenance and Service Guide Product DescriptionComponent Maintenance and Service GuideFront and Left Side Components FunctionComponent Maintenance and Service GuideRear Panel and Right Side Components FunctionFunction Maintenance and Service GuideComponent Product DescriptionProduct Description Maintenance and Service GuideKeyboard Components 1-20Function Maintenance and Service GuideComponent num lk keyFunction Top ComponentsComponent Product DescriptionComponent Maintenance and Service GuideTop Components Continued FunctionComponent Bottom ComponentsBottom Components FunctionComponent Maintenance and Service GuideBottom Components Continued Function1.6 Design Overview Maintenance and Service Guide Troubleshooting2.1 Computer Setup and Diagnostics Utilities Using Computer Setup File Menu Selecting from the File MenuMaintenance and Service Guide SelectSecurity Menu Selecting from the Security MenuTroubleshooting SelectMaintenance and Service Guide Selecting from the Advanced MenuTroubleshooting SelectSelect TroubleshootingAdvanced Menu Continued To Do This2.2 Using Diagnostics for Windows Obtaining, Saving, or Printing Configuration InformationObtaining, Saving, or Printing Diagnostic Test Information 6. Select the Begin Testing button Troubleshooting 2.3 Troubleshooting FlowchartsFlowchart Descriptionpower? Flowchart 2.1-Initial TroubleshootingBegin troubleshooting Is thereFlowchart 2.2-No Power, Part Maintenance and Service Guide Flowchart 2.3-No Power, PartTroubleshooting power supply if applicableFlowchart 2.4-No Power, Part Maintenance and Service Guide Flowchart 2.5-No Power, PartTroubleshooting 2-15Flowchart 2.6-No Video, Part Maintenance and Service Guide Flowchart 2.7-No Video, PartTroubleshooting Continued from Section No Video, Part Remove2-18 Flowchart 2.8-Nonfunctioning Docking Station if applicableTroubleshooting Maintenance and Service Guide Flowchart 2.9-No Operating System OS LoadingTroubleshooting 2-19Nonsystem Flowchart 2.10-No OS Loading, Hard Drive, PartBoot from diskette? disk message?Flowchart 2.11-No OS Loading, Hard Drive, Part Maintenance and Service Guide Flowchart 2.12-No OS Loading, Hard Drive, PartTroubleshooting Boot fromFlowchart 2.13-No OS Loading, Diskette Drive 2-24 Flowchart 2.14-No OS Loading, CD- or DVD-ROM DriveTroubleshooting Maintenance and Service Guide Flowchart 2.15-No Audio, PartTroubleshooting 2-25driver in OS configured? Flowchart 2.16-No Audio, PartTroubleshooting 2-26Maintenance and Service Guide Flowchart 2.17-Nonfunctioning DeviceTroubleshooting 2-27Maintenance and Service Guide Flowchart 2.18-Nonfunctioning KeyboardTroubleshooting 2-28Maintenance and Service Guide Flowchart 2.19-Nonfunctioning Pointing DeviceTroubleshooting 2-292-30 Flowchart 2.20-No Network/Modem ConnectionTroubleshooting Replace jack or have jack activatedIllustrated Parts Catalog 3.1 Serial Number LocationNotebook Major Components 3.2 Notebook Major ComponentsMaintenance and Service Guide Illustrated Parts CatalogNumber Maintenance and Service GuideItem Description Illustrated Parts CatalogIllustrated Parts Catalog Maintenance and Service GuideNotebook Major Components Number Maintenance and Service GuideItem Description Illustrated Parts CatalogIllustrated Parts Catalog Maintenance and Service GuideNotebook Major Components Maintenance and Service Guide PC Card assembly not illustratedLeft and right wireless antenna with cables Spare PartIllustrated Parts Catalog Maintenance and Service GuideNotebook Major Components Spare Part Battery pack, 8 cell, 4.4 wHMaintenance and Service Guide DescriptionMiscellaneous Plastics Kit Components 3.3 Miscellaneous Plastics Kit ComponentsMaintenance and Service Guide Illustrated Parts CatalogMiscellaneous Plastics Kit Components Spare Part Number Miscellaneous Cable Kit Components 3.4 Miscellaneous Cable Kit ComponentsMaintenance and Service Guide Item DescriptionMiscellaneous Doors/Covers Kit Components 3.5 Miscellaneous Doors/Covers Kit ComponentsMaintenance and Service Guide Item DescriptionItem Description 3.6 Mass Storage DevicesMass Storage Devices NumberMaintenance and Service Guide 3.7 MiscellaneousPower cord, 3-wire DescriptionRemoval and Replacement Preliminaries 4.1 Tools RequiredPlastic Parts 4.2 Service ConsiderationsCables and Connectors 4.3 Preventing Damage to Removable Drives 4.5 Packaging and Transporting Precautions 4.4 Preventing Electrostatic Damage4.6 Workstation Precautions 4.7 Grounding Equipment and Methods Event Removal and Replacement PreliminariesMaintenance and Service Guide MaterialRemoval and Replacement Procedures Maintenance and Service Guide 5.1 Serial NumberRemoval and Replacement Procedures Serial Number LocationMaintenance and Service Guide 5.2 Disassembly Sequence ChartRemoval and Replacement Procedures # of Screws5.3 Preparing the Notebook for Disassembly Spare Part Number InformationReverse the above procedure to install the battery pack c. Lift the front edge of the battery pack up and swing it backd. Remove the battery pack Removing the Battery Pack4. Remove the hard drive by following these steps f. Remove the hard drive shield 2 and connector 3 from the hard drive 5.4 Notebook Feet 5.5 Memory Expansion Board4. Lift the front edge of the cover up 2 and swing it back Removal and Replacement ProceduresMaintenance and Service Guide 5. Remove the cover5.6 Mini PCI Communications Board Removing the Memory Expansion Board4. Lift the rear edge of the cover up 2 and swing it forward Removal and Replacement ProceduresMaintenance and Service Guide 5. Remove the cover8. Pull the board away from the socket at a 45-degree angle 5.7 RTC Battery Removing the RTC battery5.8 Optical Drive Removing the Optical DriveMaintenance and Service Guide 5.9 KeyboardRemoval and Replacement Procedures Removing the Keyboard Screws4. Turn the notebook top side up with the front facing forward Removal and Replacement ProceduresMaintenance and Service Guide 5. Open the notebook9. Remove the keyboard 5.10 Switch Cover Removing the Switch Cover5.11 Speaker Cover Removing the Speaker Cover ScrewsMaintenance and Service Guide Reverse the above procedure to install the speaker coverRemoval and Replacement Procedures 7. Slide the speaker cover back 2 to disengage it from the notebook5.12 Fan Removing the Fan5.13 Heat Sink Maintenance and Service Guide Reverse the above procedure to install the heat sinkRemoval and Replacement Procedures Removing the Thermal Grease From the Heat Sink and ProcessorMaintenance and Service Guide 5.14 ProcessorRemoval and Replacement Procedures Spare Part Number InformationMaintenance and Service Guide Reverse the above procedure to install the processorRemoval and Replacement Procedures 3. Lift the processor straight up 2 and remove it5.15 Display Assembly Disconnecting the Display CableRemoving the Display Screws Removing the Display Assembly 10. Lift the display assembly straight up and remove itReverse the above procedure to install the display assembly Removal and Replacement Procedures5.16 Top Cover Spare Part Number Information5. Remove the following screws Removal and Replacement ProceduresMaintenance and Service Guide Two PM2.5×7.0 screws in the front corners of the notebook6. Turn the notebook top side up with the rear panel facing forward Disconnecting the Bluethumb Wireless Module and Speaker Cables 11. Remove the following screws Removal and Replacement ProceduresMaintenance and Service Guide Removing the Top Cover ScrewsMaintenance and Service Guide Reverse the above procedure to install the top coverRemoval and Replacement Procedures 12. Position the notebook so the front faces forward5.17 SD Card Slot Board and Cable Spare Part Number Information2. Disconnect the SD Card slot board cable 1 from the system board 5.18 VGA Board and Shield Spare Part Number Information4. Remove the VGA board and shield 5.19 Modem and Cable Replacing the Thermal Pads on the VGA Board and ShieldSpeaker cover Section Display assembly Section Top cover Section 5.20 System Board Spare Part Number Information2. Disconnect the SD Card slot board cable 1 from the system board Removal and Replacement ProceduresMaintenance and Service Guide Removing the System Board Screws4. Lift the right side of the system board approximately Stand-alone power requirements SpecificationsDimensions TemperatureShock SpecificationsNotebook Continued VibrationPixel resolution SpecificationsDimensions Maintenance and Service GuidePixel resolution SpecificationsDimensions Number of colorsPixel resolution SpecificationsDimensions Maintenance and Service Guidetemperature SpecificationsDimensions 80 GBPower supply SpecificationsWeight DimensionsApplicable disk SpecificationsAccess time Center hole diameterMaintenance and Service Guide SpecificationsAccess time Applicable diskApplicable disk SpecificationsAccess time Center hole diameterMaintenance and Service Guide SpecificationsAccess time Applicable diskSystem SpecificationsHardware FunctionHardware SpecificationsMaintenance and Service Guide SystemI/O Address shipping configurationSpecifications System FunctionMaintenance and Service Guide shipping configurationSpecifications I/O AddressI/O Address shipping configurationSpecifications System FunctionSize SpecificationsMaintenance and Service Guide Memory AddressSignal Connector Pin AssignmentsSignal Maintenance and Service GuideSignal Connector Pin AssignmentsSignal SignalSignal Connector Pin AssignmentsSignal Maintenance and Service GuideSignal Connector Pin AssignmentsSignal SignalSignal Connector Pin AssignmentsSignal Maintenance and Service GuideGeneral Requirements Power Cord Set Requirements3-Conductor Power Cord Set Applicable Note Country-Specific RequirementsPower Cord Set Requirements CountryApplicable Note Power Cord Set RequirementsMaintenance and Service Guide CountryScrew Listing Maintenance and Service GuideColor Where usedHead LengthHead Color Qty. Length Thread Width Where usedMaintenance and Service Guide Phillips PM2.5×7.0 Screw LocationsHead Color Qty. Length Thread Width Where usedMaintenance and Service Guide Phillips PM2.5×7.0 Screw LocationsTable C-2 Where usedMaintenance and Service Guide Phillips PM2.5×3.5 ScrewColor Where usedHead LengthHead Color Qty. Length Thread Width Where usedMaintenance and Service Guide Phillips PM2.5×5.0 Screw LocationsHead Color Qty. Length Thread Width Where usedMaintenance and Service Guide Phillips PM2.5×5.0 Screw LocationsHead Color Qty. Length Thread Width Where usedMaintenance and Service Guide Phillips PM2.5×5.0 Screw LocationHead Color Qty. Length Thread Width Where usedMaintenance and Service Guide Phillips PM2.5×5.0 Screw LocationsHead Color Qty. Length Thread Width Where usedMaintenance and Service Guide Phillips PM2.5×5.0 Screw LocationColor Where usedHead LengthTable C-4 Where usedMaintenance and Service Guide Phillips PM2.5×15.0 Screw ContinuedHead Where usedMaintenance and Service Guide ColorTable C-5 Where usedMaintenance and Service Guide Phillips PM2.5×3.0 ScrewColor Where usedHead LengthTable C-7 Where usedMaintenance and Service Guide Phillips PM2.0×9.0 Spring-Loaded ScrewIndex Index Index-2Page Page