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HP nx7000, X1000 manual Troubleshooting, Computer Setup and Diagnostics Utilities

Models: X1000

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Troubleshooting

ÅWARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1Computer Setup and Diagnostics Utilities

The notebook features two system management utilities:

■Computer Setup—A system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows.

Maintenance and Service Guide

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HP nx7000, X1000 manual Troubleshooting, Computer Setup and Diagnostics Utilities, Maintenance and Service Guide

Contents

Document Part Number Maintenance and Service GuideHP Compaq Business Notebook nx7000 Compaq Presario Widescreen Notebook PCMaintenance and Service Guide First Edition July Document Part Number 1 Product Description Contents2 Troubleshooting 4 Removal and Replacement Preliminaries 5 Removal and Replacement Procedures3 Illustrated Parts Catalog ContentsC Screw Listing Index 6 Specifications A Connector Pin AssignmentsB Power Cord Set Requirements Product Description 1.1 Models HP Compaq nx7000 and Compaq Presario X1000 Model Naming ConventionsDescription OptionsProduct Description Maintenance and Service GuideHP Compaq nx7000 Models HP Compaq nx7000 Models Continued Product DescriptionMaintenance and Service Guide HP Compaq nx7000 Models ContinuedProduct Description People’s RepublicHP Compaq nx7000 Models Continued Product DescriptionProduct Description Maintenance and Service GuideHP Compaq nx7000 Models Continued Compaq Presario X1000 Models Product DescriptionProduct Description Maintenance and Service GuideCompaq Presario X1000 Models Continued 1-10 Compaq Presario X1000 Models ContinuedProduct Description Maintenance and Service Guide Compaq Presario X1000 Models ContinuedProduct Description 1-111.2 Features ATI Mobility Radeon graphics with 32- or 64-MB DDR SDRAM 1.3 Clearing a Password 1.4 Power Management 1.5 External Components Maintenance and Service GuideFront and Left Side Components Product DescriptionMaintenance and Service Guide Front and Left Side ComponentsComponent FunctionMaintenance and Service Guide Rear Panel and Right Side ComponentsComponent FunctionMaintenance and Service Guide ComponentFunction Product DescriptionMaintenance and Service Guide Keyboard ComponentsProduct Description 1-20Maintenance and Service Guide ComponentFunction num lk keyTop Components ComponentFunction Product DescriptionMaintenance and Service Guide Top Components ContinuedComponent FunctionBottom Components Bottom ComponentsComponent FunctionMaintenance and Service Guide Bottom Components ContinuedComponent Function1.6 Design Overview Maintenance and Service Guide Troubleshooting2.1 Computer Setup and Diagnostics Utilities Using Computer Setup Selecting from the File Menu Maintenance and Service GuideFile Menu SelectSelecting from the Security Menu TroubleshootingSecurity Menu SelectSelecting from the Advanced Menu TroubleshootingMaintenance and Service Guide SelectTroubleshooting Advanced Menu ContinuedSelect To Do This2.2 Using Diagnostics for Windows Obtaining, Saving, or Printing Configuration InformationObtaining, Saving, or Printing Diagnostic Test Information 6. Select the Begin Testing button 2.3 Troubleshooting Flowcharts FlowchartTroubleshooting DescriptionFlowchart 2.1-Initial Troubleshooting Begin troubleshootingpower? Is thereFlowchart 2.2-No Power, Part Flowchart 2.3-No Power, Part TroubleshootingMaintenance and Service Guide power supply if applicableFlowchart 2.4-No Power, Part Flowchart 2.5-No Power, Part TroubleshootingMaintenance and Service Guide 2-15Flowchart 2.6-No Video, Part Flowchart 2.7-No Video, Part TroubleshootingMaintenance and Service Guide Continued from Section No Video, Part Remove2-18 Flowchart 2.8-Nonfunctioning Docking Station if applicableTroubleshooting Flowchart 2.9-No Operating System OS Loading TroubleshootingMaintenance and Service Guide 2-19Flowchart 2.10-No OS Loading, Hard Drive, Part Boot from diskette?Nonsystem disk message?Flowchart 2.11-No OS Loading, Hard Drive, Part Flowchart 2.12-No OS Loading, Hard Drive, Part TroubleshootingMaintenance and Service Guide Boot fromFlowchart 2.13-No OS Loading, Diskette Drive 2-24 Flowchart 2.14-No OS Loading, CD- or DVD-ROM DriveTroubleshooting Flowchart 2.15-No Audio, Part TroubleshootingMaintenance and Service Guide 2-25Flowchart 2.16-No Audio, Part Troubleshootingdriver in OS configured? 2-26Flowchart 2.17-Nonfunctioning Device TroubleshootingMaintenance and Service Guide 2-27Flowchart 2.18-Nonfunctioning Keyboard TroubleshootingMaintenance and Service Guide 2-28Flowchart 2.19-Nonfunctioning Pointing Device TroubleshootingMaintenance and Service Guide 2-29Flowchart 2.20-No Network/Modem Connection Troubleshooting2-30 Replace jack or have jack activatedIllustrated Parts Catalog 3.1 Serial Number Location3.2 Notebook Major Components Maintenance and Service GuideNotebook Major Components Illustrated Parts CatalogMaintenance and Service Guide Item DescriptionNumber Illustrated Parts CatalogIllustrated Parts Catalog Maintenance and Service GuideNotebook Major Components Maintenance and Service Guide Item DescriptionNumber Illustrated Parts CatalogIllustrated Parts Catalog Maintenance and Service GuideNotebook Major Components PC Card assembly not illustrated Left and right wireless antenna with cablesMaintenance and Service Guide Spare PartIllustrated Parts Catalog Maintenance and Service GuideNotebook Major Components Battery pack, 8 cell, 4.4 wH Maintenance and Service GuideSpare Part Description3.3 Miscellaneous Plastics Kit Components Maintenance and Service GuideMiscellaneous Plastics Kit Components Illustrated Parts CatalogMiscellaneous Plastics Kit Components Spare Part Number 3.4 Miscellaneous Cable Kit Components Maintenance and Service GuideMiscellaneous Cable Kit Components Item Description3.5 Miscellaneous Doors/Covers Kit Components Maintenance and Service GuideMiscellaneous Doors/Covers Kit Components Item Description3.6 Mass Storage Devices Mass Storage DevicesItem Description Number3.7 Miscellaneous Power cord, 3-wireMaintenance and Service Guide DescriptionRemoval and Replacement Preliminaries 4.1 Tools RequiredPlastic Parts 4.2 Service ConsiderationsCables and Connectors 4.3 Preventing Damage to Removable Drives 4.5 Packaging and Transporting Precautions 4.4 Preventing Electrostatic Damage4.6 Workstation Precautions 4.7 Grounding Equipment and Methods Removal and Replacement Preliminaries Maintenance and Service GuideEvent MaterialRemoval and Replacement Procedures 5.1 Serial Number Removal and Replacement ProceduresMaintenance and Service Guide Serial Number Location5.2 Disassembly Sequence Chart Removal and Replacement ProceduresMaintenance and Service Guide # of Screws5.3 Preparing the Notebook for Disassembly Spare Part Number Informationc. Lift the front edge of the battery pack up and swing it back d. Remove the battery packReverse the above procedure to install the battery pack Removing the Battery Pack4. Remove the hard drive by following these steps f. Remove the hard drive shield 2 and connector 3 from the hard drive 5.4 Notebook Feet 5.5 Memory Expansion BoardRemoval and Replacement Procedures Maintenance and Service Guide4. Lift the front edge of the cover up 2 and swing it back 5. Remove the cover5.6 Mini PCI Communications Board Removing the Memory Expansion BoardRemoval and Replacement Procedures Maintenance and Service Guide4. Lift the rear edge of the cover up 2 and swing it forward 5. Remove the cover8. Pull the board away from the socket at a 45-degree angle 5.7 RTC Battery Removing the RTC battery5.8 Optical Drive Removing the Optical Drive5.9 Keyboard Removal and Replacement ProceduresMaintenance and Service Guide Removing the Keyboard ScrewsRemoval and Replacement Procedures Maintenance and Service Guide4. Turn the notebook top side up with the front facing forward 5. Open the notebook9. Remove the keyboard 5.10 Switch Cover Removing the Switch Cover5.11 Speaker Cover Removing the Speaker Cover ScrewsReverse the above procedure to install the speaker cover Removal and Replacement ProceduresMaintenance and Service Guide 7. Slide the speaker cover back 2 to disengage it from the notebook5.12 Fan Removing the Fan5.13 Heat Sink Reverse the above procedure to install the heat sink Removal and Replacement ProceduresMaintenance and Service Guide Removing the Thermal Grease From the Heat Sink and Processor5.14 Processor Removal and Replacement ProceduresMaintenance and Service Guide Spare Part Number InformationReverse the above procedure to install the processor Removal and Replacement ProceduresMaintenance and Service Guide 3. Lift the processor straight up 2 and remove it5.15 Display Assembly Disconnecting the Display CableRemoving the Display Screws 10. Lift the display assembly straight up and remove it Reverse the above procedure to install the display assemblyRemoving the Display Assembly Removal and Replacement Procedures5.16 Top Cover Spare Part Number InformationRemoval and Replacement Procedures Maintenance and Service Guide5. Remove the following screws Two PM2.5×7.0 screws in the front corners of the notebook6. Turn the notebook top side up with the rear panel facing forward Disconnecting the Bluethumb Wireless Module and Speaker Cables Removal and Replacement Procedures Maintenance and Service Guide11. Remove the following screws Removing the Top Cover ScrewsReverse the above procedure to install the top cover Removal and Replacement ProceduresMaintenance and Service Guide 12. Position the notebook so the front faces forward5.17 SD Card Slot Board and Cable Spare Part Number Information2. Disconnect the SD Card slot board cable 1 from the system board 5.18 VGA Board and Shield Spare Part Number Information4. Remove the VGA board and shield 5.19 Modem and Cable Replacing the Thermal Pads on the VGA Board and ShieldSpeaker cover Section Display assembly Section Top cover Section 5.20 System Board Spare Part Number InformationRemoval and Replacement Procedures Maintenance and Service Guide2. Disconnect the SD Card slot board cable 1 from the system board Removing the System Board Screws4. Lift the right side of the system board approximately Specifications DimensionsStand-alone power requirements TemperatureSpecifications Notebook ContinuedShock VibrationSpecifications DimensionsPixel resolution Maintenance and Service GuideSpecifications DimensionsPixel resolution Number of colorsSpecifications DimensionsPixel resolution Maintenance and Service GuideSpecifications Dimensionstemperature 80 GBSpecifications WeightPower supply DimensionsSpecifications Access timeApplicable disk Center hole diameterSpecifications Access timeMaintenance and Service Guide Applicable diskSpecifications Access timeApplicable disk Center hole diameterSpecifications Access timeMaintenance and Service Guide Applicable diskSpecifications HardwareSystem FunctionSpecifications Maintenance and Service GuideHardware Systemshipping configuration SpecificationsI/O Address System Functionshipping configuration SpecificationsMaintenance and Service Guide I/O Addressshipping configuration SpecificationsI/O Address System FunctionSpecifications Maintenance and Service GuideSize Memory AddressConnector Pin Assignments SignalSignal Maintenance and Service GuideConnector Pin Assignments SignalSignal SignalConnector Pin Assignments SignalSignal Maintenance and Service GuideConnector Pin Assignments SignalSignal SignalConnector Pin Assignments SignalSignal Maintenance and Service GuideGeneral Requirements Power Cord Set Requirements3-Conductor Power Cord Set Country-Specific Requirements Power Cord Set RequirementsApplicable Note CountryPower Cord Set Requirements Maintenance and Service GuideApplicable Note CountryScrew Listing Maintenance and Service GuideWhere used HeadColor LengthWhere used Maintenance and Service GuideHead Color Qty. Length Thread Width Phillips PM2.5×7.0 Screw LocationsWhere used Maintenance and Service GuideHead Color Qty. Length Thread Width Phillips PM2.5×7.0 Screw LocationsWhere used Maintenance and Service GuideTable C-2 Phillips PM2.5×3.5 ScrewWhere used HeadColor LengthWhere used Maintenance and Service GuideHead Color Qty. Length Thread Width Phillips PM2.5×5.0 Screw LocationsWhere used Maintenance and Service GuideHead Color Qty. Length Thread Width Phillips PM2.5×5.0 Screw LocationsWhere used Maintenance and Service GuideHead Color Qty. Length Thread Width Phillips PM2.5×5.0 Screw LocationWhere used Maintenance and Service GuideHead Color Qty. Length Thread Width Phillips PM2.5×5.0 Screw LocationsWhere used Maintenance and Service GuideHead Color Qty. Length Thread Width Phillips PM2.5×5.0 Screw LocationWhere used HeadColor LengthWhere used Maintenance and Service GuideTable C-4 Phillips PM2.5×15.0 Screw ContinuedWhere used Maintenance and Service GuideHead ColorWhere used Maintenance and Service GuideTable C-5 Phillips PM2.5×3.0 ScrewWhere used HeadColor LengthWhere used Maintenance and Service GuideTable C-7 Phillips PM2.0×9.0 Spring-Loaded ScrewIndex Index Index-2Page Page