safety and support information
how to obtain support for your sv6 system
accordance with your Customer Support Services Agreement.
For your protection, HP products are tested for conformance to various national and international regulations and standards. The scope of this regulatory testing includes electrical and mechanical safety, electromagnetic emissions, electromagnetic immunity, ESD (electrostatic discharge), acoustics, and hazardous materials. Where required, certifications are obtained from
how to obtain support for your sv6 system
If you know you have a hardware problem:
1.Retrieve the model number and serial number of the failed hardware.
2.Call the HP Customer Care Center for your region, country or province. These numbers can be found at: http://www.hp.com under Technical Support. For example, use
3.When you reach the appropriate Customer Care Center, you will have several options. Press 1 for Hardware Support.
4.For warranty verification and to help track your call, you will be asked to provide the model number and serial number for the failed hardware (see Step 1 above).
5.If the HP Call Agent cannot resolve your problem, then tell the Call Agent that the failed or problematic hardware is part of an hp sv6 scalable visualization system. Your call will be
If you have a software problem or don't know the source of the problem:
1.Retrieve the software “handle” (a unique support identifier) that was provided with the hp sv6 system at installation.
12 | Chapter 1 |
