how to contact hp
hp learning products
issued october 2000 : http://www.hp.com/go/support/tape may have a later version
data protection
contact hp
americas 
europe
asia pacific
warranty
customer service form
obtaining technical support
contents of this section
before calling for service or support
obtaining service
contacting hp
hp service agreements
returning your tape drive for service 
worldwide online services
before calling for service or support
If you need help, your dealer has the latest information regarding HP products and services and can provide support under HP's comprehensive menu of reseller services. If your dealer is not able to help, you can obtain support from HP directly either through online services or by telephone.
Before calling for service or support, check that:
Check that your HP Surestore Tape Drive is installed correctly Check the printed Getting Started Guide and the troubleshooting advice in this online User's Guide
obtaining service
Please use the Customer Service Form to collect the details that our Customer Service Representative will need to help solve your problem.
During the warranty period: HP provides a free telephone support service during the warranty period. Contact your local HP dealer or the appropriate HP technical support contact for your area, by selecting the region required from the navigational buttons in the left hand pane. Obtain the telephone number from the list of countries supplied. You will be connected to a responsive team waiting to help you.
After the warranty period: If you require support after your warranty has expired, you can receive support for a fee through the same telephone numbers. The fee is charged on a per incident basis. Alternatively, you can contact your local HP dealer who will be able to advise you and arrange for service.
contacting hp
A full listing of HP's service and support centres worldwide can be found at http://www.hp.com/cposupport/mail_support.html
If you do not have internet access, click on the appropriate region from the side navigation bars for a list of contact numbers correct at time of printing.
hp service agreements
HP offers a number of service agreements to meet your needs. Contact your local dealer or nearest HP office for further information.
returning your tape drive for service
Your HP Surestore tape drive comes with a
Before returning an HP Surestore tape drive, call the Customer Support Center for your area. When you call, make sure that you have the following information available:
The product name and serial number (see label on the back of the appliance server)
Date of purchase
A description of the product fault
A contact name for details of the failure A contact telephone number
Your shipping address
The telephone service agent will verify that the unit is faulty and will make sure that a replacement unit is sent to you within 24 hours. When you receive the replacement unit, remove it from the packaging and use the packaging material for returning the faulty unit. All shipment costs are prepaid by HP.
When returning the drive to HP, any damage caused as a result of inadequate packaging is your responsibility. Use the original packing materials whenever possible.
worldwide online services
HP offers electronic services that give you a fast, interactive way to access information and help on setup, configuration, installation and operation of your product. The online services are available on the World Wide Web and FTP, as well as the
World Wide Web
Product and support information are available from HP's web site on the Internet at http://www.hp.com/go/tape
FTP
Product and support information are available from our FTP site on the Internet at
ftp.hp.com/pub/information_storage/surestore
America Online
Download support documents and discuss issues in user forums. Find us with keyword hpstor.
