HP Tape manual None of the drive’s LEDs illuminate

Models: Tape

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The first step in problem-solving is establishing whether the problem lies with the cartridge, the drive, the host computer and its connections, or with the way the system is being operated. If none of the following advice helps you solve the problem, refer to our World Wide Web Customer Care pages on: //www.hp.com/support/dlt1 or call for assistance.

None of the drive’s LEDs illuminate

Possible reason

Recommended action

 

 

The drive is not receiving power.

Check the drive’s power cable.

 

 

All of the LEDs on the front panel blink continually

Possible reason

Recommended action

An internal drive fault has occurred.

1. Press and hold the Eject button for 6 seconds to

 

reset the drive.

 

2. Shut down and turn off the host server or

 

workstation, then turn it back on and allow it to

 

boot.

 

3. Call technical support if POST continues to fail.

The host server or workstation does not recognize the HP Surestore DLT1 tape drive

Possible reason

Recommended action

The drive’s SCSI ID might not be unique.

Identify the SCSI IDs of existing SCSI devices by

 

using HP Library & Tape Tools.

 

Change the drive’s SCSI ID. Shut down and turn

 

off the host server or workstation. Change the

 

drive’s SCSI ID. Turn on the host server or

 

workstation.

 

Ensure that all devices on the SCSI bus are SE or

 

LVD.

The SCSI host adapter might be incorrectly

Check the SCSI host adapter configuration. Refer

configured.

to the SCSI host adapter manuals for instructions.

The SCSI cable might be loose.

Check both ends of the SCSI cable.

 

 

The SCSI terminator might be loose or missing.

Make sure an LVD/SE terminator is in place on the

 

end of the SCSI ribbon cable.

The SCSI bus might be improperly terminated.

If your HP Surestore DLT1 drive is not the last or

 

only device on the SCSI bus, check all SCSI cable

 

connections and make sure an LVD/SE terminator

 

is in place on the end of the SCSI ribbon cable.

The SCSI terminator might not be at the end of

Make sure the terminators are placed only at each

the SCSI bus or more than two terminators

end of the SCSI bus--one at the host adapter and

might be present on the SCSI bus.

one on the end of the SCSI ribbon cable.

27

Page 60
Image 60
HP Tape manual None of the drive’s LEDs illuminate