HP Tape manual Customer service form

customer service form

hp learning products

issued october 2000 : http://www.hp.com/go/support/tape may have a later version

data protection

contact hp

americas

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warranty

customer service form

customer service form

contents of this section

contact information tape drive information computer system information SCSI bus configuration backup information information about the problem

Please complete the following information about your system and the problem you are having before you call the HP Customer Support Center. You can print this form and fill in the necessary information before you call, or you can print and fax the completed form to the Customer Service Center.

contact information

Company or Organization:

Contact Person/Title:

(e.g., Mr. John Smith,

Network Administrator)

Contact Telephone Number:

Fax Number:

E-Mail Address:

Mailing Address:

tape drive information

Model Name:

(example:

HP Surestore Ultrium 230i)

Model Number:

(example: HP C1555B)

Serial Number:

Firmware Revision:

Date Purchased:

Date of Last Cleaning:

How many times has cleaning tape been used?

computer system information

Computer Make and Model:

(example:

HP NetServer E-series)

Processor and Clock Speed:

(example: Pentium 550)

Amount of RAM:

(example: 64 MB)

Number of SCSI Controllers:

Computer Operating System/Release

(example:

Novell NetWare 4.0, Windows NT 3.51, HP-UX 10.0)

SCSI bus configuration

Operating System Patches Installed:

(example: Service Pack 4)

Number of Hard Disks/Size/Partitions:

(example:

Disk 1: 1.2 GB, 1 partition

Disk 2: 1.8 GB, 2 partitions)

Logical or Physical Mapping of Disks: (example:

Disk 1 = C:/, Disk 2 = S:/)

Host Adapter Make and Model

(example:

Adaptec AHA-2940)

SCSI bus

(narrow or wide)

SCSI ID	Device	Termination	Internal /	Devices' Bus
			External	Type
..		.............	...............	...............
	...............
..		.............	...............	...............
	...............
..		.............	...............	...............
	...............
..		.............	...............	...............
	...............
..		.............	...............	...............
	...............

..
............... .............	...............	...............
..
............... .............	...............	...............
7
SCSI Controller	...............	...............

EXAMPLE
SCSI ID	Device	Termination	Internal /	Devices' Bus
			External	Type
0	Hard disk	No	Internal	Narrow /
				Single-ended
1	CD-ROM	No	Internal	Narrow /
				Single-ended
3	Tape Drive	No	Internal	Narrow /
	(HP C1533A)			Single-ended
5	Tape Drive	Yes	External	Wide /
	(DLT7000)			Single-ended
7	SCSI Controller	Automatic	HBA	Wide /
				Single-ended

backup information

Backup Application Name and Version or Release:

Are you using HP One

Button Disaster Recovery?

Do you back up user data only?

Do you back up system information separately?

(example: Windows registry files, NetWare NDS or bindery files)

information about the problem

Light Pattern During Problem:

Any Audible Signals:

Error Messages/Code Generated:

Does the problem occur every time you try the operation?

Does the problem occur if you use another backup device?

What type of media are you using? (Brand, Capacity, Batch No.)

Can you read the problem tape cartridge on another drive?

What result do you get when you try a new cartridge?

If you have an autoloader, are all cartridges affected the same way?

Have you run any kind of diagnostics program, such as TapeAssure? What result was reported?

Detailed Description of Problem:

© 2000, Hewlett-Packard Company

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