Sprint Operator Services

Sprint Operator Services provides assistance when placing collect calls or when placing calls billed to a local telephone calling card or third party.

To access Sprint Operator Services:

From the Phone screen, dial and then press the Talk key.

For more information or to see the latest in products and services, visit us online at www.sprint.com.

Setting Up Service

Section 1A. Setting Up Service

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HTC DIAM500 manual To access Sprint Operator Services

Contents

HTC Touch DiamondTM User GuidePage Table of Contents 2D. Entering Text 2I. Managing Your Device Sprint Service Index Safety Information and Other Notices User Guide Note IntroductionPage Getting Started Setting Up Service Setting Up ServiceSetting Up Your Smart Device Installing the Battery Turning the Device On for the First Time Press and hold the Power key for a few seconds Making Your First Call Activating Your Device Data Services Password Setting Up Your VoicemailSprint Account Passwords Account Password Voicemail Password Automated Billing Information Reaching Sprint Customer ServiceGetting Help Managing Your Account To access Sprint Operator Services Sprint Operator ServicesPage Your Device Device Basics Power KeyDevice Basics Top Panel Front Panel Bottom Panel Left and Right Panels Back Cover AccessoriesBack Panel 16 3.2 Megapixel Camera Switching to Sleep Mode When Not In Use Features of Your DeviceTurning the Power On Turning the PowerOff To remove the battery Using Your Device’s Battery and ChargerInstalling and Removing the Battery To install the battery To charge the battery Charging the Battery Touchor tap Battery Saving TipsNavigating On Your Device Finger-touch Control Finger-zooming andfinger-panning StylusSlide Flick Navigation Control Status Icons Home Screen 3 4 Start Menu View Help information for the current screen Quick Menu LED Alerts Adjusting the Volume Using the Getting Started Application To learn the basics through the Getting Started applicationTap Start Programs Getting Started To display the Phone screen Using Phone FeaturesUsing Phone Features Phone Screen To call a phone number or contact Displaying Your Phone NumberMaking a Call Making a Call from the Phone Screen Making an International Call Setting the Device to Vibrate When a Call is EstablishedMaking a Call from Contacts Making a Call from the TouchFLO 3D Home screen To answer the call Answering a CallCalling Voicemail Accepting an Incoming Call In-Call Options Rejecting an Incoming Call Missed Call Notification Ending a CallChecking Missed Calls Call History Filtering Calls in Call History Making a Call from Call HistoryCall History Options Recognizing the Roaming Icon on the Display Screen Speed DialVoice and Data Roaming Understanding Roaming Checking forVoicemailMessages WhileRoaming Setting Roaming Options for Your DeviceChoosing aRoaming Mode Tap Start Settings Personal tab Phone Services tab Using Data Roam Guard Using Call Guard Turning the Phone On and Off Enabling or Disabling Airplane ModeTap Start Settings Connectionstab Comm Manager Tap Start Settings Connections tab Comm Manager Using the TouchFLO 3D Home Screen TouchFLO 3DTouchFLO 3D Switching Between Tabs on the Home Screen To select an item on the Home tab Home AddingFavoriteContacts People Choosing fromYourFavoriteContacts Messages MailTo add an email account To check email Sprint Music To advance forward or backward in the music Playing Music To create a new playlist LibraryTo set repeat and shuffle modes To browse and play music in the Library Photos and Videos TypesofPlaylistsTo play back a playlist Sprint TV Setting an Album as a Favorite Viewing Weather Information InternetWeather AddingaCity Choosing DownloadOptions On the Weather tab, touch Menu Settings ChangingtheBackgroundImage Settings Programs To scroll up and down Finger GesturesFinger-scrolling Finger-zooming Finger-panning To show or hide the Input Panel Entering TextSelecting an Input Method Entering Text To select an input method Using Full Qwerty Layout To enter text using the Full Qwerty layout Using Compact Qwerty Layout To enter text using the Compact Qwerty layout Using the Phone Keypad Using Multitap and T9 Modes Multitap ModeTo enter text using the Phone keypad To add a word to the T9 dictionary T9 ModeTo enter text using T9 mode To customize Touch Input settings Clear the Turn on one-touch symbol entry check box Using Numeric and Symbol ModeUsing Block Recognizer To lock the keyboard in Numeric and Symbol mode Using Transcriber Using Letter Recognizer ActiveSync When Connecting Your Device to a ComputerSynchronizing Information With Your Computer Synchronizing Information With Your Computer Ways to Synchronize About Synchronization Setting Up Synchronization in Windows Mobile Device Center Setting Up Windows Mobile Device Center on Windows Vista Setting Up ActiveSync on Windows XP Using Windows Mobile Device CenterInstalling ActiveSync Setting Up Synchronization in ActiveSync Synchronizing With Your ComputerStarting and Stopping Synchronization On your device, tap Start Programs ActiveSync Synchronizing via BluetoothTroubleshooting Sync Connection Problems Specifying What Information Is Synchronized Synchronizing Music and Video Contacts, Calendar, and Other Tools ContactsAdding New Contacts To find a contact on your device Managing ContactsContacts, Calendar, and Other Tools To group similar contacts To schedule an appointment CalendarCreating Appointments To open the Calendar screen Viewing Appointments Sending AppointmentsSending a Meeting Request To draw in a note To create a note To change the priority of a task TasksTo record a voice note To create a task Comm Manager To access the Comm Manager To search for text in the document Adobe Reader LETo open Adobe Reader LE Tap Start Programs Adobe Reader LE Microsoft Office Mobile To use Microsoft Office MobileTap Start Programs Office Mobile Automatic Speech Recognition ASR To use ASRTo place a call Voice Recorder Zip To create a new zip archive Touch File New ArchiveTouch Menu Action Add TurningBluetooth Onand Making Your DeviceVisible BluetoothUsing Bluetooth Bluetooth Modes Accepting a Bluetooth Partnership Bluetooth PartnershipsConnecting a Bluetooth Hands-free or Stereo Headset Creating aBluetooth Partnership Beaming Information Using Bluetooth To use Bluetooth Explorer Bluetooth Explorer and Bluetooth File Sharing Printing a Jpeg File Printing Files via BluetoothPrinting Contact Information Printing a Calendar Appointment Experiencing Multimedia Experiencing MultimediaTaking Photos and Videos Capture Modes Supported File Formats Using Auto-focus Onscreen Controls and Indicators Menu Panel Zooming To zoomTo zoom out Review Screen Settings on the Advanced Options Screen Advanced OptionsNavigatingthe Advanced OptionsScreen Experiencing Multimedia Tap Start Programs Album Viewing Photos and VideosLaunching Album To open Album Selecting a Photo or Video to View Viewing an ImageTo launch the camera from the Album program Back To rotate the imageTo view the next or previous image To zoom in or out of an image Viewing Still Images as a Slideshow Closing Album Playing Back Video Tap Start Programs Windows Media Using Windows Media Player MobileSupported File Formats To open Windows Media Player Mobile About the Controls About the Screens and MenusExperiencing Multimedia 101 Synchronizing Video and Audio Files SynchronizingContent to YourDevice AutomaticallySynchronizing Content Manually to Your Device Playlists and Library List Content List Sync List Experiencing Multimedia 103 TroubleshootingPlaying Media Playlists To create a custom equalizer preset Using Audio BoosterTo access Audio Booster To use a Equalizer preset Tap Start Programs MP3 Trimmer Using MP3 TrimmerExperiencing Multimedia 105 To trim the MP3 file Managing Your Device To manage files on your device using File ExplorerManaging Your Device Copying and Managing Files To copy files to internal storage Settings on Your DevicePersonal Tab Managing Your Device 107 System Tab Managing Your Device 109 Changing Basic SettingsConnections Tab Date and Time Regional Settings Display SettingsDevice Name Ringer Settings Alarms and NotificationsManaging Your Device 111 Phone Services To access and change settings of phone servicesOn the Personal tab, tap Phone Services tab Managing Your Device 113 Using Task Manager To see how much memory is available for use To set a device passwordProtecting Your Device Managing Memory Managing Your Device 115 Resetting Your DeviceSoft Reset Adding and Removing Programs Hard Reset To perform a hard resetClearing Storage To change Windows Update options Windows UpdateTo set up Windows Update To check for updates Using the Strap Holder Sprint Service Voicemail Notification Sprint Service Features The BasicsUsing Voicemail Setting Up Your Voicemail Retrieving Your Voicemail Messages Sprint Service Features The Basics 121 Extended Absence Greeting Using Expert ModeVoicemail Menu Key Voicemail-to-Voicemail Message Forwarding From theTouchFLO3DHomeScreen Using SMS Text MessagingSprint Service Features The Basics 123 Creating a New Text Message From the Contacts Screen Composing and Sending a Text MessageManaging Threaded Text Messages From the Messaging Screen To delete all messages in a thread Using Caller IDChanging the Text Messaging Mode Sprint Service Features The Basics 125 Using Call Forwarding Responding to Call WaitingMaking a Three-Way Call Internet Ways of Connecting to the InternetConnecting via Wi-Fi TurningWi-FiOn andOff Internet ConnectingtoaWirelessNetwork CheckingWireless NetworkStatus Saving Battery Power WhileUsing Wi-FiInternet 129 Finding Your UserName Getting Started With Data ServicesData Services Your User Name ConnectingtoDataServicesfromtheCommManager Connecting to Data ServicesConnecting to Data Services Using Opera Mobile ConnectingtoData Services from the Connections Screen DataConnection Status Icons Using Opera MobileDisconnectingfrom Data Services Navigating the Web To go to a Web site Internet 133To open Opera Mobile Tap Start Opera Browser Viewing Web Pages Opera Mobile MenuTo change the screen orientation To save an image from a Web Using Internet Explorer MobileInternet 135 To navigate a Web Internet Internet 137 Using Windows LiveSetting Up Windows Live To set up Windows Live for the first time To open Windows Live Messenger Windows Live InterfaceWindows Live Messenger Launching MessengerandSigningIn Internet 139 Adding Windows Live Contacts Using Pocket Express Installing Pocket ExpressTap Start Programs Get Pocket Express Initializing Your Pocket Express Service Accessing Pocket Express InformationInternet 141 To subscribe to news channels Using RSS HubUpdating Pocket Express Information Subscribing to and Organizing News Channels To manage channel categories Internet 143To add new channels To filter the channels in the display Viewing and Organizing Headlines To download, play, or save podcasts Viewing the News SummaryInternet 145 To change view options To send the headline link via email Using Your Device As a ModemSetting Up Your Device as a USB Modem Using Your Device as a Bluetooth Modem Tap Connect Accessing Sprint Instant MessagingEnding the Modem Connection Internet 147 Internet Internet 149 Using Sprint Picture Mail To select a picture or video and send it Adding an Email Account Email Setup WizardEmail Messaging Types of Email Accounts Specifying Email Server Settings Setting Up an Internet EmailAccount Tapping Menu Send/Receive Customizing Download and Format SettingsSetting Up a Custom Domain Email Internet 153 To send an email message to a favorite contact Creating a New Email MessageComposing and Sending an EmailMessage To start from an empty message To filter your Inbox Filtering the Inbox Message ListViewing and Replying to Messages Internet 155 Synchronizing Email Customizing Email Settings Setting Up an Exchange Server Connection Working With Company Email and Meeting AppointmentsInternet 157 Starting Synchronization To manually start synchronizationTap Start Programs ActiveSync and then tap Sync Internet 159 AutomaticSynchronizationUsingDirectPushWorking With Company Email Scheduled Synchronization Tap Search InstantEmail Download Using FetchMailSearching for Email on the Exchange Server Flagging Your Messages To send out-of-office auto-reply messages Out-of-officeAuto-replyInternet 161 To flag or unflag a message Managing Meeting Requests To reply to a meeting requestTo view the list of meeting participants Tap Start Calendar Finding Contacts in the Company Directory Internet 163 In Contacts, tap Menu Company Directory Entertainment TV, Music, and Video Entertainment TV, Music, and VideoYour Sprint TV Channel Options Playing a Video or Audio Clip Entertainment TV, Music, and Video Sprint TV FAQs165 Are the videos that I’m viewing live videos? Accessing the Sprint Music Store Sprint Music StorePurchasing and Downloading Music 167 Playing MusicBacking Up Your Downloaded Music Files Receiving an Incoming Call While Playing Music Streaming Music YouTubeIntroducing the YouTube Screen To change the program channel Browsing for Videos169 To add a new program channel into the Program Guide list To delete a program channel from the Program Guide list Watching Videos 171 Usingthe Navigation Control To delete a video from Bookmarks BookmarksTo view Bookmarks To add a video into Bookmarks History 173To view History Guidelines and Preparation for Using GPS GPS NavigationGPS Navigation To open QuickGPS Downloading Satellite Data via QuickGPSDownload Options GPS Navigation 175 Launching Sprint Navigation Using Sprint Navigation GPS Navigation 177 Using Sprint NavigationMain Menu Entering an Address Tap Done to submit the address Safety Information and Other Notices Safety Precautions for Proper Grounding Installation Safety InformationImportant Health Information and Safety Precautions Electrical Safety Safety Precautions for Direct Sunlight Prevention of Hearing Loss Road SafetySafety Information 181 Safety Precautions for RF Exposure Interference with Medical Equipment FunctionsNonionizing Radiation Safety Information 183 General Precautions When Driving Additional Safety Information When Using Your Device Near Other Electronic Devices Safety Information 185Turn Off Your Device Before Flying Potentially Explosive Atmospheres General Safety and Other PrecautionsTurn Off Your Device in Dangerous Areas Blasting Areas Antenna Safety Battery SafetySafety Information 187 AC Phone Charger Use the Correct ExternalPower Source Regulatory Notices 189 Regulatory NoticesRegulatory Agency Identifications Federal Communication Commission Interference Statement Regulatory Notices Industry Canada Statement Http//tap.gallaudet.edu/DigWireless.KS/DigWireless.htm SAR InformationRegulatory Notices 191 IC Statement PacemakersHearing Aids Regulatory Notices 193 Weee NoticeRoHS Compliance Other Medical Devices Warranty, Disclaimers and Other Notices Warranty, Disclaimers and Other NoticesManufacturer’s Warranty Month Limited Warranty 195 Warranty, Disclaimers and Other Notices Limitation of Damages Warranty DisclaimerPrivacy Restrictions Weather Disclaimer Copyright, Trademark, and Properietary Notices 197Copyright, Trademark, and Properietary Notices Page Index Index Custom Domain Email Index Index