Appendix D. Help and service information
This section contains information on how to obtain online and telephone
technical support.

Online technical support

Online technical support is available during the life of your product. Online
assistance can be obtained through the Personal Computing Support Website
and the IBM Automated Fax System.
Online technical support
IBM Personal Computing Support Website http://www.ibm.com/pc/support
IBMAutomated Fax System 1-800-426-3395 (U.S. and Canada)
During the warranty period, assistance for replacement or exchange of
defective components is available. In addition, if your IBM option is installed
in an IBM computer,you might be entitled to service at your location. Your
technical support representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the HelpCenter will be
withdrawn or made available for a fee, at IBM’s discretion, 90 days after the
option has been withdrawn from marketing.Additional support offerings,
including step-by-step installation assistance, are available for a nominal fee.
Toassist the technical support representative, have available as much of the
following information as possible:
vOption name
vOption number
vProof of purchase
vComputer manufacturer,model, serial number (if IBM), and manual
vExact wording of the error message (if any)
vDescription of the problem
vHardware and software configurationinformation for your system
If possible, be at your computer.Your technical support representative might
want to walk you through the problem during the call.
© Copyright IBM Corp. 2001 D-1