IBM 2274 manual Appendix B. Online Support Information

Appendix B. Online Support Information

This section describes online technical support services available to help repair the Personal Computer.

This section covers:

•IBM PC Company Fax-Back Service (US and Canada only)

•IBM Online HelpCenter on America Online

•IBM useful sites on the World Wide Web (WWW)

Online technical support offers convenient and valuable information when you need it. IBM offers support areas on several online services where you can work with IBM technicians for solutions to your questions, download key files, and access database information for the personal computer.

The IBM PC Company offers online resources including several Internet World Wide Web sites, the IBM Online HelpCenter support areas, and a Fax- Back service.

The IBM PC Company Automated Fax-Back System offers a variety of IBM computer-related articles. To access this service, call 800-IBM-3395.

Technical support is offered through the IBM Online Help Centers on the America Online.

IBM online support areas on all of the services can assist with your technical questions. These areas offer message boards monitored by IBM technicians, databases of computer-related solutions, and file libraries.

You can reach the IBM Online Help Center on America Online using keyword: IBM Connection. For information about America Online, please call (800) 827-6364 (U.S. and Canada only). America Online have limited international availability.

To access the IBM PC Company Internet sites, you will need to acquire Internet access. Please check with your local Internet provider for more information. (Members of AOL can reach these sites through the Internet capabilities of the services.)

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