Troubleshooting

Solving Malfunctions

The table below provides general guidelines for problem solving.

If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following pages. If the problem persists, contact your service representative.

Symptom

Checkpoints

Corrective Actions

Reference

Page

 

 

 

 

 

 

 

The screen does not

Check the power cord.

Connect both ends of the power cord

2-2

respond when the power

 

securely.

 

switch is turned on.

 

 

 

Pressing [Start] does not

Is there a message on the machine

produce copies.

screen, KYOCERA Client Tool, or the

 

Status Monitor?

Determine the appropriate response to

7-7

the message and respond accordingly.

 

Is the machine in Sleep mode?

Press any key on the operation panel

to recover the machine from Sleep

 

mode.

 

The indicators are off

Check the power cord.

Connect both ends of the power cord

2-2

and the motor is not

 

securely.

 

working.

 

 

 

Press the power switch.

 

 

 

 

 

The machine will not

Check the power cord.

Connect both ends of the power cord

2-2

print from the computer.

 

securely.

 

 

 

 

 

 

Is the machine powered on?

Turn on the power switch.

 

 

 

 

 

Are the interface cable connected?

Connect the correct interface cable

2-2

 

 

securely.

 

 

 

 

 

 

Was the machine powered on before

Power on the machine after

2-2

 

the interface cable was connected?

connecting the interface cable.

 

 

 

 

 

 

Is the print job paused?

Resume printing.

 

 

 

 

 

Is the Attention indicator lit or

Using the information on page 7-7,

7-7

 

flashing?

check if an error has occurred and

 

 

Does an error code appear in the

clear the error.

 

 

display on the operation panel?

If the indicators show a pattern not

 

 

 

described on page 7-7, turn the power

 

 

 

switch off and then on again. Print the

 

 

 

job again.

 

 

 

 

 

 

Check if a status page can be printed.

If the status page was printed

2-2

 

 

successfully, there may be a problem

 

with the connection to the computer. Check the connection. To print the status page, refer to Printing the Status Page on page 2-42.

The machine prints a status page but data from the computer is not being printed.

Check the interface cable.

Connect both ends of the interface

2-2

 

cable securely. Try replacing the

 

 

interface cable.

 

 

 

 

Check program files and application

Try printing another file or using

software.

another print command. If the problem

 

 

occurs with a specific file or

 

 

application, check the printer settings

 

 

for that application.

 

7-2

Page 86
Image 86
Kyocera FS-1020MFP, FS-1220MFP manual Solving Malfunctions, Symptom Checkpoints Corrective Actions Reference

FS-1020MFP, FS-1220MFP specifications

The Kyocera FS-1220MFP and FS-1020MFP are multifunction printers designed to meet the needs of small to medium-sized offices looking for reliable and efficient printing solutions. Both models offer a blend of advanced features and user-friendly interfaces, making them suitable for various office environments.

The FS-1220MFP is equipped with powerful printing capabilities, enabling users to produce high-quality documents at speeds of up to 20 pages per minute. It features a resolution of 1200 x 1200 dpi, ensuring sharp text and clear images. The FS-1020MFP, while slightly slower, still delivers impressive speeds at up to 18 pages per minute. Both devices utilize a compact design, allowing them to fit seamlessly into any workspace without occupying excessive space.

One of the main highlights of these models is their multifunctional capabilities. Both the FS-1220MFP and FS-1020MFP support printing, scanning, copying, and faxing, allowing users to handle a variety of tasks using a single device. This all-in-one functionality reduces the need for multiple machines, ultimately lowering costs and saving space.

In terms of technology, both printers utilize Kyocera's ECOSYS technology, which enhances print efficiency and reduces waste. The long-life consumables mean that users can benefit from lower running costs, as toner cartridges have a longer lifespan compared to traditional toner cartridges. This aspect not only contributes to sustainability efforts but also minimizes downtime associated with frequent replacements.

The FS-1220MFP and FS-1020MFP also feature a user-friendly control panel with a clear display, making it easy to navigate through various functions. Their intuitive interface allows users to quickly access settings and print jobs, enhancing productivity.

Connectivity is another key characteristic of these models, as they come equipped with USB and network interfaces. This allows for seamless integration into existing office networks, enabling multiple users to share the printer without any hassle. The ability to print from smartphones and tablets further adds to the convenience of these multifunction devices.

In summary, the Kyocera FS-1220MFP and FS-1020MFP offer a comprehensive range of features, combining high-quality printing, versatile functionality, and efficient technologies. Their compact design, coupled with user-friendly interfaces and advanced connectivity options, make them ideal choices for modern office environments looking for reliable and cost-effective printing solutions.