Manuals / Kyocera / Computer Equipment / All in One Printer

Kyocera FS-1020MFP manual Error Code, Meaning, Remedy, KYOCERA Client Tool, and Status Monitor

Models: FS-1020MFP FS-1220MFP

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Error Code

			Troubleshooting


Error Code	Message displayed in	Meaning	Remedy
Error Code	KYOCERA Client Tool	Meaning	Remedy
	and Status Monitor*

E-0008	Cover open	The rear cover or front cover is	Close the rear cover or front cover.
		open.
E-0009	Inner tray full	The inner tray is full of paper.	The machine pauses after 100 sheets are
			printed. Remove paper from the inner
			tray and press [Start] to resume printing.

E-0012	Memory overflow	Unable to continue the job as the
		memory is used up.

Change the print resolution from Fast 1200 to 600 dpi. Refer to Printer Driver User Guide.

E-0014	Add paper	The paper size in the paper source
		is different from the printer driver or
		KYOCERA Client Tool setting.

Load the proper size of paper in the paper source.

E-0015	—	The USB cable is not connected.	Press [Stop/Reset] and connect the
			USB cable.

The PC is powered off.

Press [Stop/Reset] and turn the PC power on.

		Cannot find KYOCERA Client Tool.	Press [Stop/Reset] and open KYOCERA
			Client Tool.

—	Not connected.	The USB cable is not connected.	Connect the USB cable.

		The machine is powered off.	Turn the machine power on.

		Cannot find the appropriate driver.	Install the appropriate driver.

E-0018	—	The file does not exist in Print Box.	Press [Stop/Reset].
E-0019	—	The machine cannot run this	Press [Stop/Reset] and change the
		program due to unusable original	program settings.
		size is registered in the program.

J-0511	Paper jam	A paper jam has occurred in the	Refer to Clearing Paper Jams on
		rear cover.	page 7-9and remove the jammed paper.
PF	Add paper	A paper jam has occurred in the	Refer to Clearing Paper Jams on
		cassette.	page 7-9and remove the jammed paper.
		There is no paper in the paper	Load paper into the paper source.
		source.

—Toner is running out. It is almost time to replace the toner container.

Obtain a new toner container.

—	Replacing the	Replacement of the maintenance	Replace Maintenance Kit.
	Maintenance Kit	kit is necessary at every 100,000
		images of printing.

*Events for which the Status Monitor provides notification can be set in the Configuration. Refer to Configuration on page 2-36.

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Image 92

Kyocera FS-1020MFP Error Code, Meaning, Remedy, KYOCERA Client Tool, and Status Monitor, Refer to Clearing Paper Jams on

Contents

FS-1020MFP/FS-1220MFP Operation GuideIncluded Guides Contents Page Legal and Safety Information Regarding TradenamesCompliance and Conformity Interface connectorsCDRH Regulations Canadian Department of Communications Compliance StatementSafety Instructions Regarding the Disconnection of Power Energy Saving Control FunctionDuplex Printing Resource Saving - PaperLegal Restriction on Copying/Scanning Environmental benefits of Power ManagementEnergy Star ENERGY STAR Safety Conventions in This Guide Other precautions Cautions when Handling ConsumablesEnvironment About the Operation Guide Conventions in This GuidePage 1 Machine Parts This chapter explains the following topicsFront Machine Components Rear Machine ComponentsFront Machine Components 1 Original Cover 2 Original Size Indicator Plates 3 Platen8 Cassette 9 Operation Panel 10 Power Switch 4 Inner Tray 5 Paper Stopper 6 Front Cover 7 Cassette CoverMachine Parts Rear Machine Components11 Rear Cover 12 Power Cord Connector 13 USB Interface Connector Operation Panel Printing the Status Page onStop/Reset key Quiet Mode keyPreparation Installing and Uninstalling Drivers and UtilitiesMachine Settings ConfigurationConnections Connecting the USB CableConnecting the Power Cord Starter Toner Container Loading Paper General GuidelinesSelecting the Right Paper Minimum and Maximum Paper SizesCondition CompositionBasis weight Paper Weight Equivalence TableMoisture Content SmoothnessOther Paper Properties Special Paper LabelsEnvelopes SpecificationPostcards Thick Paper Colored PaperPreprinted Paper Recycled PaperPaper Type Preparing the PaperLoading Paper into Cassette 3 Adjust the paper length guide to the paper size required When using A6 paper, attach the stopperPreparation Move the stopper to the A6 positionCorrect Incorrect When you attach the cassette cover Loading Originals Installing and Uninstalling Drivers and Utilities SoftwarePrinter Driver UserInstalling the Software in Windows Express InstallInstallation on a Macintosh Custom Install6 The printer driver installation program starts up This completes the printer driver installationPreparation 4 Double-click OS X 10.5 or higher 5 Double-click Kyocera OS X 10.5+Uninstalling Drivers and Utilities 5 Click UninstallKYOCERA Client Tool Functions Machine SettingsAccessing KYOCERA Client Tool KYOCERA Client Tool Settings GeneralPrint Tab Opens the Printing Preferences screen for the selected machineDevice Tab Click the Device restart icon to restart the machineMaintenance Tab KYOCERA NetViewer User Guide Status Monitor Screen OverviewDefault and Program Settings Configuration on pageCopy Basic Operation on page Print Box Printing from Print Box on pageSelect the program number 1 to 3 to be registered. When a program number is contain a mixture of text and photos 2in1 Down thenScan Tab Description Quick Scan/TWAIN Settings TWAIN SettingsSettings on page Quick Scan SettingsConfiguration Accessing the ConfigurationConfiguration Screen Device Defaults Tab Preparation Copy Tab Status Monitor Tab Printing the Status Page You can print the Status Page to check the current settingsTo print the status page, hold down the Mode Select key for 5 seconds PreparationCopying Using ProgramsBasic Operation Manual DuplexBasic Operation Programs on pageManual Duplex Long Edge Binding Short Edge BindingUsing Programs Copying FunctionsID Card Copy 1 Press ID Card CopyPrinting Changing the Default Printer Driver Settings Windows 7 for examplePrinting from Application Software About GX DriverPrinting from Application Software About GX DriverSelect this tab to change the print quality and graphic settings Use this tab to define basic print options into group profiles thatManual Duplex 1 Select Print on both sides manual duplexLong Edge Binding Short Edge BindingPrint Box Saving to a Print BoxChanging the Default Printer Driver Settings Windows 7 for example Printing from Print BoxScanning Using ProgramsScanning using TWAIN/WIA Push ScanPush Scan Programs on pageUsing Programs C\User\user\My Documents Windows Vista/WindowsQuick Scan Scan to PDF/Scan to Email/Scan to Folder 4 Scan to PDFScan to Email Scan to FolderValue Letter , Statement , Executive , A4 , A5 , A6 , B5 JIS Scanning using TWAIN/WIASelect the color mode setting Description Maintenance Toner Container ReplacementMaintenance Kit Replacement Cleaning the MachineGeneral Information Toner Container ReplacementFrequency of toner container replacement Replacing the Toner Container Maintenance 5 Close the front cover. Toner is replenished for about 4 secondsMaintenance Kit Replacement Cleaning the MachineOriginal Cover/Platen Interior of the MachineTransfer Roller Drum MaintenanceRubber Roller Metal Roller Conveying Unit Paper Feed Unit Maintenance Menu DescriptionMaintenance Menu Prolonged Non-Use and Moving of the MachineProlonged Non-use Moving the Machine7 Troubleshooting Error MessagesThis chapter explains the following topics Solving MalfunctionsSymptom Solving MalfunctionsCheckpoints Corrective ActionsSymptom CheckpointsCorrective Actions ReferenceSymptom CheckpointsCorrective Actions ReferenceSymptom CheckpointsCorrective Actions ReferenceTips SymptomCheckpoints Corrective ActionsMessage displayed in Error MessagesError Code KYOCERA Client Tool MeaningRemedy and Status Monitor Error Code MeaningRemedy KYOCERA Client ToolGeneral Considerations for Clearing Jams Clearing Paper JamsPossible Paper Jam Locations Rear Cover TroubleshootingFollow the steps below to clear paper jams inside the rear cover Drum Transfer RollerTroubleshooting Note Close the top cover first and then close the rear cover7-11 7-11Cassette Check to see if paper is loaded correctly. If not, reload the paperIf paper feed failure occurs Check on and reduction of number of paper sheets loadedEdge fanning and curl straightening No paper feed due to wavy paper edgeTroubleshooting 7-14This chapter explains the following topics 8 AppendixSpecifications Specifications Common FunctionsCopy Functions DescriptionPrinter Functions DescriptionScanner Functions DescriptionAppendix Index Index-2 USB cable USB interface connectorIndex-3 Index-4 Page KYOCERA Document Solutions Europe B.V First Edition 2M4KMEN000