Troubleshooting | Kyocera FS-1900 manual

Chapter 4 Troubleshooting

This chapter explains how to handle printer problems that may occur. If a problem cannot be corrected, contact your Kyocera Mita dealer.

This chapter explains the following topics:

•General Guide

•Print Quality Problems

•Indicators and Messages

•Correcting a Paper Jam

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Kyocera FS-1900 manual Troubleshooting

Contents

FS-1900 Regarding Tradenames License Limited WarrantyLimitation of Remedies General Agfa Japan License Agreement Typeface Trademark Acknowledgement Contents Contents Paper Selection MaintenanceChapter Fonts Options TroubleshootingAppendix C Host Computer Interface Appendix a Appendix B Glossary Glossary-1 Index Index-1 Introduction Features Wide Variety of Available Fonts Prescribe Command LanguageJob Retention Display of printer messages in any of five languages Guide to the Operation Guide For More Information Appendix B Options Appendix D SpecificationsAppendix C Host Computer Interface Glossary Using the Operator Panel Message Display Understanding the Operator PanelMessage Meaning Paper Size Indicator Interface IndicatorMessage Paper Size Display READY, DATA, and Attention Indicators Paper Type IndicatorIndicator Description Message Display Paper Type Key Function Keys Menu System Road Map Over operator panel settings TCP/IP IBM Understanding the Operator Panel Heavy Thick Light Thin Duplex Path Enable Disable Understanding the Operator Panel Menu Map Printing Test PagesPrint Menu Map Print Menu Map ? Sample Menu MAP Menu MAP Print Status StatusPrint Status Page ? Status Error Log Installation OptionsSoftware Version Hardware Information KIR Test Pattern Interface Information Service Service StatusOthers Network Card Interface Status Opt. StatusPage ? On Opt. StatusPage ? Off Font Font ListsFont Select Internal List Font Lists Print HEX-DUMP Received Data DumpingPrint HEX-DUMP? Processing Waiting Setting the Paper Size in Paper Cassette Setting the Paper SizePaper Handling Custom Paper Size Paper Handling Unit Cassette SizeUnit ? mm Dimension Dimension 216 mm MP Tray Size Setting the Paper Size in MP TrayMP Tray Size ? A4 Changes as shown below Setting the Paper Type in Paper Cassette Setting the Paper TypeCassette Type Plain Cassette Type ? Plain MP Tray Type Plain Setting the Paper Type in MP TrayMP Tray Type ? Plain Custom Paper Type Type Adjust Custom Paper Handling Paper Weight ? Normal Paper Weight NormalSetting the Paper Weight Duplex path ? Enable Duplex path EnableSetting the Duplex Path Reset Type Adjust ? Reset Type AdjustResetting the Custom Paper Type MP Tray Mode Cassette MP Tray Mode Selecting the Paper Feed Source MP Tray Mode ? CassetteFeed Select Cassette Feed Select ? Cassette Stack Select Face-down tray Output StackStack Select Override A4/LT Off Overriding A4 and Letter Size DifferenceOverride A4/LT ? Off Emulation PaginationEmulation ?PCL Changing the Emulation Alt. Emulation ?PCL EmulationAlternative Emulation for Kpdl Emulation ?KPDL Printing Kpdl Errors Print Kpdl Errs ? On Default fontFont ?I000 I000Letter Description Size Points Default Font SizeSize Courier ? Regular Courier RegularChanging Type for Courier/Letter Gothic Pitch 10.00 cpi Setting the Character Pitch for Courier/Letter GothicPitch Code Set Code SetCode Set ?IBM PC-8 Set Number of CopiesCopies 001 Orientation Portrait Printing OrientationOrientation ? Portrait Status KIR Checking Lines KIR Kyocera Image Refinement KIR Mode ? On KIR ModePrint Quality Ecoprint Mode ? Off Ecoprint Mode OffEcoprint Resolution Fast 1200 mode ResolutionResolution MPS Mode Quick Copy Proof and Hold Private Print Stored Job Quick Copy Printing Additional Copies using Quick CopyMPS Job Storage Quick Copy Quick Copy HaroldQuick Copy ?Arlen Arlen ?Report Proof and Hold Report DeleteDeleting a Quick Copy Job Printing Remaining Copies of a Proof and Hold Job Quick Copy Harold Private/Stored Harold Printing a Private JobPrivate/Stored ?Harold Private/Stored ?Arlen Agenda Copies AgendaAgenda Delete Deleting a Private Job Releasing a Stored Job Storing a Print Job Deleting a Stored Job Agenda Copies 001 Finish Printing a Code Job MPS List Code JOB Printing a List of Code JobsList Code JOB ? Print VMB Data Tray001 Retrieving Jobs from Virtual Mailbox VMBTray001? List of VMB Printing a List of VMBList of VMB ? MPS Configuration MPS Configuration Maximum Space Assigned to Temporary Code Jobs Temp. Code JOB Size 050MB Size 05 0MB Perm. Code JOB Size 050MBMaximum Space Assigned to Permanent Code Jobs VMB Size VMB Size 050MBMaximum Space Assigned to Virtual Mailboxes Interface Parallel Interface Mode Parallel I/F USB Interface ModeInterface Interface ? Serial Serial Interface Parameters Lower the baud rate Baud Rate Network Interface Parameters EtherTalk Off Opt. StatusPage On NetWareRange Dhcp Off IP Address 000.000.000.000 Subnet Mask Gateway Operating the Storage Device RAM Disk Mode OffActivating the RAM Disk RAM Disk Size Mbyte RAM Disk Mode ? OnEnter key Memory Card Reading DataRead Data Data name Read Data ?data name Write Data Writing DataWrite Data ? Formatting a new Microdrive Write Information Delete Data Data name Deleting DataDelete Data ?data name Read fonts Reading Fonts from a CompactFlash CardRead fonts ? Format Formatting a Storage DeviceFormat ? List Partitions Printing a List of Data Names Partition List List Partitions ? Protect Mode ConfigurationProtect Protect ? On Linefeed LF Action Protect ? AutoLF Action LF only LF Action ? LF only CR Action CR only Carriage-Return CR ActionCR Action ? CR only Wide A4 Off Wide A4 PitchWide A4 ? Off Print Density Print Density New Toner Installed Toner Counter ResettingTotal Printed Pages Life Counters Message Language New Toner Installed ?MSG Language English MSG Language ? English Following order The key cycles in the reverse order Form Feed Automatic Form Feed Timeout Sleep Timer 015 min Sleep Timer SettingSleep Timer Sleep Mode ? On Sleep ModeSleep Mode ? Off Turning Off the Sleep Timer Printer Reset Printer ResettingPrinter Reset ? Self test Please wait Ready Resource Prot Off Resource ProtectionResource Prot ? Off Buzzer Alarm Buzzer SettingBuzzer ? On Auto Continue Mode On Auto Continue SettingAuto Continue Mode ? On Setting the Auto Continue Recovery Time Auto Continue Timer Paper Selection Specification Paper SpecificationsGeneral Guidelines Paper Availability Condition of the Paper Selecting the Right PaperComposition Paper Size Basis WeightSmoothness Multi-purpose tray Size Cassette or multi Purpose tray Moisture Content Paper Weight Equivalence TableBond Weight lb Europe Metric Weight g/m² Other Paper Properties Paper Grain Transparency Overhead Projection Film Special PaperPaper type Media type Adhesive-Backed Labels Colored Paper EnvelopesPreprinted Paper Recycled Paper Paper Type Maintenance Toner Container Replacement Interval Toner Container Replacement Keep the toner container as level as possible while removing Replenishing Toner Carefully remove the protective seal orange colored Push Here Replacing the Waste Toner Box Waste Toner Box Replacement Cap the waste toner box after removing from the printer Toner Counter Resetting on Cleaning the Charger Wire Cleaning Cleaning the Charger Grid Cleaner is not re-usable Paper Transfer Unit Ramp using the wiper cloth included in the toner kit Troubleshooting General Guide Symptom Check Items Corrective Action Print Quality Problems Check the charger unit installation Check the Ecoprint settingCheck the operator panel Check the print density Check the transfer roller Check the paper chute and the rampCheck the file or program Indicators Indicators and MessagesIndicator Name Condition Description Message Corrective Action Maintenance Messages Key. See Correcting a Paper Jam on Hardware compatible with the FS-1900 See Operating the Storage Device on Error Messages From the operator panel, and re-select Auto Beginning to ensure correct reading of the memory card Paper jam Description Reference Message Location Correcting a Paper Jam Online help messages Jam recovery Paper jam Cassette Jam at the Paper Cassette or Inside the PrinterHelp Start -- Press ? key Shown in B Paper jam Duplexer Help Start -- Press ? key Paper Jam at the Option Duplexer Remove the jammed paper Paper jam Sorter Paper Jam at the Option Sorter Close the rear cover of the option sorter Paper jam MP tray Jam at the MP Tray Appendix a Fonts PCL Scalable and Bitmap Fonts List of Fonts Font Number Font samples Font Number Font samples Kpdl Fonts Kpdl Fonts Appendix B Options Other Options Available Options Expanding the Printer Memory Following instructions are intended for the technician only Removing the Main Circuit Board Circuit board, can cause serious damage to the printer Dimm to be used Installing Dimm Removing Dimm Testing the Expansion Memory Adjusting the Memory on the Printer Driver PF-60 Paper Feeder Installing Option Units Installing Option Units Load paper DU-60 Duplexer Gently place the printer on top of the duplexer Pass the connected cable and power cord through the opening SO-60 Sorter Cord, and printer cable Push the sorter down. The levers of the attachment legs are Grip Duplexer Rear Cover Do not move or lift the printer with the sorter installed EF-60 Envelope Feeder Installing the envelope feeder on the printer Load envelopes into the envelope feeder Pull out the sub-tray that matches the size of the envelopes Paper Setting Button PT-4/PT-60 Face-up Output Tray Install the face-up output tray on the rear of the printer Network Interface Card About the modes, see Network Interface Parameters on Microdrive Hard Disk Return the main circuit board to the printer by reversing Result in the printer’s electronics or the CompactFlash card CompactFlash Memory Card Appendix C Host Computer Interface Parallel Interface Interface SignalsParallel Interface Communication Modes Pin In/out Description Parallel Connector Pin Assignment Acknowledge* nAck Pin USB Interface Specifications Pin In/out Signal Description Interface SignalsSerial Interface Option RS-232C Interface RS-422A Interface SG Signal Ground Pin Serial Connector Overview of Signals RS-422ARS-422A Interface Voltage Levels Parameter value Baud rate RS-232C/RS-422A ProtocolParameter value Meaning Serial interface error Prescribe Frpo D0 CommandError not handled Error handled RS-422A interface RS-232C Cable Connection Connecting the Printer to the ComputerObtain a Suitable RS-232C Cable RS-232C Cable Connection DOS, enter the following commands Appendix D Specifications Drum cleaning ResolutionPrinting method Printing speed Power consumption Power requirementsPressure level at the front Dimensions Operating noise Glossary First mode Cassette modeDpi dots per inch Ecoprint Emulation MP tray Sleep modeOffline Online Index Index-2 Index-3 2002.2EC For FS-1900 Regarding Tradenames Preface Contents Using Parallel Interface Installing the Printer DriverRun. Type the following in the Command Line text box Window appears Select a device model window, click FS-1900 Options Click the Next button Device connection window, select the type of connection Installing the Printer Driver Printers window Confirming the Installation Installing the Printer Driver Installing the USB Printing Support Using USB Interface Automatic search for a better driver Installing the Printer Driver for USB USB 001 Virtual printer port for USB is following port list Printers window Right click the Kyocera Mita FS-1900 KX Click the Device Settings tab Installing the Paper Feeder PF-60Adding Optional Devices Adding Optional Devices Properties Installing the Duplexer DU-60Click Duplex Unit in the Device Options list box Click Sorter Stacker in the Device Options list box Installing the Sorter SO-60 Click Envelope Feeder in the Device Options list box Installing the Envelope Feeder EF-60 Installing the Microdrive Hard Disk Click the Device Settings tab Drop down list, and click the OK button Basic Printing Task Printing from Windows ApplicationsNumber of Copies combo box Printing from Windows Applications Properties click the Media tab To set the custom size Customized Paper Sizes list Device Settings tab Cover Mode Advanced Media Settings Back Not applicable for model FS-1900 Insert You select this check box Transparency from the Media Type list Transparency Interleaving Click the Transparency Interleaving check box Printing Multiple Pages per Sheet Changing the Size of the Document If you want to set Resolution, Kyocera Image Refinement, Changing the Resolution Text is unaffected by the Grayscale Adjustment settings Adjusting Grayscale TrueType Fonts Watermark Printing Only on specified pages for Page Specification Using the Duplexer DU-60 Display the printer driver’s Properties dialog box from Using the Sorter SO-60 Printing from Windows Applications Sorter modes Sorter Mode Description MPS Code Job Temporary and Permanent Virtual Mail Box Using Job Retention Quick Copy Printing Copy Proof and Hold Printing Hold Private Printing Private Print Stored Job Printing Job Storage Storage Virtual Mailbox Printing Before Using Virtual Mailboxes Down list, and click the OK button Settings dialog box will be displayed Using VMB Printing Names Mail Box VMB Printing a Code Job Microdrive as it is printed 2002.2EC