Care and Maintenance

Media problems

Trouble

Possible Cause

 

 

Frequent paper-picking

Fan the paper or transparencies before installing them in

errors

their respective cassettes; this is especially important for

 

transparencies because they tend to stick together.

 

 

 

Make sure that you have loaded paper in the paper tray and

 

transparencies in the transparency cassette.

 

 

 

Make sure that the media is installed under the hooks at the

 

front of the media cassette.

 

 

 

If printing on transparencies and your printer has an option

 

Paper Feeder, make sure that the transparency cassette is

 

installed in the upper or middle tray slot.

 

 

 

Clean the paper-pick rollers (P. 64).

 

 

Frequent media jams

Make sure that you use a high-quality laser paper:

 

60-105 g/m2 (16-28 lbs.) paper in the media cassettes and

 

75-165 g/m2 (20-44 lbs.) paper in the multi-purpose tray.

 

 

 

If you are using media that is 105 g/m2 (28 lbs.), check if the

 

Face Down media output setting is selected in the driver. If

 

it is, change the setting to Face Up.

 

 

 

Use only recommended transparencies (P. 114). We

 

cannot guarantee the results of using other transparencies.

 

 

 

Make sure that the media is installed under the hooks at the

 

front of the media cassette.

 

 

 

Do not overfill the media cassette, as indicated by the red

 

line on the right side of the cassette.

 

 

 

Clean the paper-pick rollers (P. 64).

 

 

 

Make sure that the media thickness switch is set correctly

 

for the installed media (P. 19).

 

 

Problems with image size and position

Trouble

Possible Cause

 

 

Off-set images

Check your application for correct image sizing.

 

 

Cut-off images

Check your application for image sizing.

 

 

 

Make sure that the correct size media is in the media cassette.

 

 

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Kyocera FS-5900C manual Media problems, Problems with image size and position