11. FAQs and Troubleshooting
Q How can I use my headset with my mobile phone? (Jabra PRO 9470 only).
ATo be able to do this, you need to pair the Jabra PRO 9470 base with your mobile phone (your headset is based on DECT and cannot be paired directly with your mobile phone). Do the following:
-Refer to the section
-Make sure that Bluetooth® is active on your mobile phone and put it into Bluetooth® pairing mode. The exact procedure for doing this varies according to brand and model. See your user manual for details.
-Remember that the headset identifies itself as “Jabra PRO 9470” — you need to find and select this on your phone. You might also be prompted to enter the pass code “0000” (four zeros) to accept pairing. If you need more on this, see the section called “Using Jabra PRO 9470 with a mobile phone” in the user manual.
Q How many Bluetooth® devices can I have connected to the Jabra PRO 9470 base?
AOnly one. The Jabra PRO 9470 base supports Bluetooth® so that you can use your mobile phone with your headset.
Q How do I pair my headset with the Jabra PRO 9400 base?
AIf you dock a Jabra PRO 9400 base and headset that are not paired, the touch screen asks if you would like to pair the headset — either as a primary or secondary device. If you choose to pair it as secondary, the connection is temporary, lasting only until the end of the next (or current call). This feature is meant to facilitate conference calling.
Touch the ‘confirm’ icon to pair them; touch the ‘cancel’ icon to prevent pairing (while still charging the headset). If you dock a headset to a Jabra PRO 9400 base with which it is already paired, no pairing notification appears. For more information, see the section called “Pairing and Connecting the Base and Headset” in the user manual.
Q Can I pair my headset directly with a
ANo, you can only pair the headset with a Jabra PRO 9400 base (it is not Generic Access Profile (GAP) compliant). This is because Jabra PRO 9400 uses an enhanced version of the DECT standard, thereby enabling many of its advanced
Q Why doesn’t my computer detect the Jabra PRO 9400 base?
ATry connecting the base to another USB port on the PC. Also, please note that it is recommended to have a direct connection - i.e. with no USB hub in between.
QWhy doesn’t my headset work with my desk phone / softphone / mobile phone (Jabra PRO 9470 only)?
APlease check the following:
-Make sure the headset is charged. The LED lights a constant yellow color while charging, then shows no light at all (only state indication) when fully charged.
-Make sure the headset is within range of the base (up to 150m) and that the mobile is within range of the base (up to 10m).
-The base / mobile phone and the headset may no longer be paired. Refer to the questions about pairing these devices, above.
QNothing happens when I try to use my desk phone. A Check the following:
-Make sure the Jabra PRO 9400 base is powered on (check that the touch screen is on).
-Make sure the desk phone is the current target. See the section called “The Target Phone Concept” for more.
-Make sure the audio link to the desk phone is active (e.g., by tapping the headset multifunction button or touching the
-Make sure that the telephone has an active connection to the phone network (i.e. its handset is off the hook or its headset button is pressed).
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Jabra PRO 9460,
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