Chapter10.Troubleshootingcomputerproblems
Thissectiontellswhattodoifyouhaveacomputerproblem.
•“Diagnosingproblems”onpage201
•“Troubleshooting”onpage202

Diagnosingproblems

Ifyouexperienceproblemswithyourcomputer,usediagnosticsolutionsasastartingpointforsolvingthem.
Dependingonthepreinstalledoperatingsystemandthedatewhenyourcomputerwasmanufactured,
Lenovoprovidesoneofthefollowingdiagnosticsolutions:
•LenovoSolutionCenter:See“UsingtheLenovoSolutionCenterprogram”onpage201.
•LenovoThinkVantageToolbox:See“UsingtheLenovoThinkVantageT oolboxprogram”onpage201.
•Web-baseddiagnosticsolutions:See“UsingtheLenovoSupportWebsite”onpage202.
UsingtheLenovoSolutionCenterprogram
Note:TheLenovoSolutionCenterprogramisavailableonlyonsomemodelsthatarepreinstalledwiththe
Windows7operatingsystem.IfyourWindows7modelisnotpreinstalledwiththeprogram,youcan
downloaditfromhttp://www.lenovo.com/diagnose.
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
Whenyouaresettingupyourcomputer,theLenovoSolutionCenterprogrampromptsyoutocreaterecovery
media,whichyoucanusetorestoretheharddiskdrivetothefactorydefaultstate.F ormoreinformation,
see“Creatingandusingrecoverymedia”onpage103.
ToruntheLenovoSolutionCenterprogram,see“ AccessingapplicationsinWindows7”onpage19.
Foradditionalinformation,refertotheL enovoSolutionCenterhelpsystem.
Note:Ifyouareunabletoisolateandr epairtheproblemyourselfafterrunningtheprogram,saveandprint
theloglescreatedbytheprogram.YouwillneedthelogleswhenyouspeaktoaLenovotechnical
supportrepresentative.
UsingtheLenovoThinkVantageT oolboxprogram
TheLenovoThinkVantageToolboxprogramenablesyoutoviewsympt omsofcomputerproblemsandnd
solutionsforthem.Italsoincludesautomaticnoticationwhenactionisrequired,computingassistance,
advanceddiagnostics,anddiagnostichistory.
IftheLenovoThinkVantageToolboxprogramisavailableonyourcomputer,doeitherofthefollowingto
runtheprogram:
•ForWindow7:ClickStart➙ControlPanel➙SystemandSecurity➙Lenovo-SystemHealthy
andDiagnostics.
•ForWindowsXPandWindowsVista:ClickStart➙Allprograms➙ThinkV antage➙Lenovo
ThinkVantageT oolbox.
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