6.ClickOK.
YoucangetdetailedinformationfromtheMoreInformationsectionoftheMicrosoftKnowledgeBase
826510.VisittheMicrosoftKnowledgeBasehomepageat:http://support.microsoft.com/,typethe
numberoftheknowledgebasearticleyouneedinthesearcheld,andclicktheSearchbutton.
•Problem:WhenyoutrytowritetoaDVD-RWdiscthathasbeenloadedintoaDVD-RAM/CD-RW
combinationdriveonyourcomputer,youcannotwritetoit,andthefollowingerrormessagemaybe
displayed:“ThediscinthedriveisnotawritableCDoritisfull.Pleaseinsertablank,writableCDinto
driveD:\,orinsertadiscwithenoughfreespacetoholdallthelesyouhaveselectedforwritingto
CD.”inWindowsXP.
Solution:TowritetoaDVD-RWdisc,useapreinstalledsoftwareapplicationsuchasRecordNowonyour
computer.YoucannotwritetothediscwithonlyaWindowsoperatingsystem,becausetheoperating
systemdoesnothavethefunctiontoenablewritingtothedisc.
•Problem:ThecomputercannotplayaCD,orthesoundqualityisnotgood.
Solution:Besurethatthediskmeetsthestandardsforyourcountry.Usually,adiskthatmeetsthelocal
standardsismarkedwithaCDlogoonthelabel.Ifyouuseadiscthatdoesnotmeetthesestandards,we
cannotguaranteethatitwillplay,orthat,ifitdoesplay,thesoundqualitywillbegood.
•Problem:WinDVD8hasanHDDVDtab,butIcannotuseit.
Solution:YourcomputerdoesnotsupportanHDDVDdrive.
•Problem:OtherproblemsinWindowsXP.
Solution:ForinformationontheapplicationforrunningaDVD-ROM,refertotheInterVideoWinDVDHelp
Guidelines.Toopentheguidelines,clickStartandmovethepointertoAllProgramsandInterVideo
WinDVD;thenclickInterVideoWinDVD.Youcanclickthe?ontheInterVideoWinDVDwindow.
Softwareproblems
•Problem:Anapplicationdoesnotruncorrectly.
Solution:Makesurethattheproblemisnotbeingcausedbytheapplication.
Checkthatyourcomputerhastheminimumrequiredmemorytoruntheapplication.Refertothemanuals
suppliedwiththeapplication.
Checkthefollowing:
–Theapplicationisdesignedtooperatewithyouroperatingsystem.
–Otherapplicationsruncorrectlyonyourcomputer.
–Thenecessarydevicedriversareinstalled.
–Theapplicationworkswhenitisrunonsomeothercomputer .
Ifanerrormessageappearswhileyouareusingtheapplicationprogram,refertothemanualssupplied
withtheapplication.
Iftheapplicationstilldoesnotruncorrectly,contactyourplaceofpurchaseoraservicerepresentativefor
help.
Portsandconnectors
Thissectionincludesthemostcommonportsandconnectorsproblems:UniversalSerialBus,anddocking
stationorportreplication.
Chapter10.Troubleshootingcomputerproblems231