Chapter10.Troubleshootingcomputerproblems.........201
Diagnosingproblems............201
Troubleshooting..............202
Computerstopsresponding.......202
Spillsonthekeyboard..........203
Errormessages............203
Errorswithoutmessages.........205
Beeperrors..............206
Memoryproblems...........207
Modemandnetworking.........207
Keyboardandotherpointingdevices....214
Displayandmultimediadevices......215
Fingerprintreaderproblems........225
Batteryandpower...........225
Drivesandotherstoragedevices.....229
Softwareproblems...........231
Portsandconnectors..........231
UniversalSerialBusproblems.......232
Adockingstationorportreplicator
problem...............232
Chapter11.Gettingsupport....233
BeforeyoucontactLenovo..........233
Registeryourcomputer.........233
Downloadsystemupdates........233
Recordinformation...........233
Gettinghelpandservice...........234
Usingdiagnosticprograms........234
LenovoSupportWebsite.........234
CallingLenovo.............234
Purchasingadditionalservices........235
AppendixA.Regulatoryinformation.............237
Wirelessrelatedinformation.........237
LocationoftheUltraConnectwireless
antennas...............238
Locatingwirelessregulatorynotices....240
Exportclassicationnotice..........241
Electronicemissionnotices..........241
FederalCommunicationsCommission
DeclarationofConformity........241
IndustryCanadaClassBemissioncompliance
statement...............241
EuropeanUnion-Compliancetothe
ElectromagneticCompatibilityDirective...241
GermanClassBcompliancestatement...242
KoreaClassBcompliancestatement....242
JapaneseVCCIClassBstatement.....243
Japancompliancestatementforproducts
whichconnecttothepowermainswith
ratedcurrentlessthanorequalto20Aper
phase................243
Lenovoproductserviceinformationfor
Taiwan................243
Additionalregulatoryinformation.......243
AppendixB.WEEEandrecyclingstatements.............245
ImportantWEEEInformation.........245
BatteryrecyclinginformationforJapan.....245
BatteryrecyclinginformationforBrazil.....246
BatteryrecyclinginformationforTaiwan.....246
BatteryrecyclinginformationforEuropean
Union..................247
BatteryrecyclinginformationforUnitedStatesand
Canada.................247
AppendixC.Notices.........249
Trademarks................250
AppendixD.RestrictionofHazardousSubstancesDirective(RoHS)....251
ChinaRoHS................251
TurkishRoHS...............251
UkraineRoHS...............251
IndiaRoHS................252
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